User-Centric Services Repository

What are the best examples of user-centric public services in European cities and regions?

How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page

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Displaying 1 - 12 of 42 services (filtered) - Clear filters
Tallinn
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Estonia

To encourage co-creation and offer an easy way to give feedback on different development plans, the City of Tallinn developed a mobile app for urban planning.  The AvaLinn app -...

Tallinn
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Estonia

The Accessibility Information System (LIPS) is a portal for publishing information about the accessibility of objects. It aims to facilitate the mobility of people in target...

Tallinn
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Estonia

The purpose of the smart app is to enable the citizens of Tallinn to experience the landscape architecture solution of the Pollinator Highway via augmented reality. This is the first time in...

Emilia Romagna
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Italy

To facilitate access to health services, the Emilia-Romagna Region has developed the Electronic Health Record for its citizens: a website and an application that collects the...

Madrid
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Spain

Madrid Te Acompaña (Madrid is with You) (MTA), is a social project of Madrid City Council. It is aimed at all people over 65 years of age registered in the city of Madrid...

Milan
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Italy

Traditional newsstands, tobacconists and stationery shops around the city of Milan can now issue official vital records documenting birth, death, and marriage as well as other certificates...

Milan
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Italy

Milano Partecipa is the digital platform for citizen participation in the democratic processes of the Municipality of Milan. All resident citizens or city users, aged...

Gothenburg
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Sweden

The city of Gothenburg created a circular economy map for the community in and around Sweden.
The Smart Map aims at making it easier for people to live more...

Madrid
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Spain

Madrid Mobility 360 offers a unique fully functional MaaS (Mobility as a Service) solution, including booking, unlocking and payments. Madrid Mobility 360 is an innovative...

Madrid
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Spain

Madrid Móvil is the commitment of Madrid City Council to bring the citizen closer and facilitate the use and access to municipal services and interaction with the Administration...

Espoo
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Finland

The Helmet web library (www.helmet.fi) is a joint e-library service provided by the city libraries of Espoo, Helsinki,...

Vysocina
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Czechia

eAmbulance is the online registration system to a network of regional hospitals. Vysocina region has five hospitals in the cities of: Jihlava, Havlickuv Brod, Pelhrimov, Nove...