User-Centric Services Repository

Kyiv Digital App - Kyiv

City / Region

Kyiv (Ukraine)

In a nutshell


Kyiv Digital is a city mobile application that was created on the initiative for city`s digitalization. Residents of the capital had the opportunity conveniently and comfortably to use parking services, return an evacuated car from the penalty area without queues, buy QR-tickets, top up a transport card, buy a monthly pass, use one-time QR-tickets, receive notifications in the field of housing and communal services, vote for projects improvement of the city, etc.

During the full-scale invasion, Kyiv Digital app became a life-saving tool, which warn about airstrike threats and direct people to the nearest bomb shelter during an air raid alert. These are the main goals, therefore among the new services in the application is a map of bomb shelters and heating points, information about destruction, etc.

Useful links with the location of shelters, instructions for actions during shelling were also collected in this app. Useful maps have been also created. They ensure the daily life of citizens during military operations: working pharmacies, gas stations and service stations in Kyiv. As well as trauma centers, bread sales points, points with free potable water and pump stations, grocery stores, pet stores and vet clinics, humanitarian headquarters and other enterprises.

 

What makes the service user-centric?
- life-saving tool, which warns about airstrike threats and direct people to the nearest bomb shelter during an air raid alert;
- map of bomb shelters and heating points, information about destruction;
- the E-petition service has significantly updated the Kyiv Digital application, which is increasingly oriented towards global standards of public communication.
What impact has the service had?
The popular Kyiv Digital smartphone app, which residents previously used to pay utility bills and parking tickets, now gives them a map of the closest bomb shelters and places to get critical supplies like insulin, food or gasoline. Notifications for the closure of a local metro stop for repairs have given way to warnings of incoming air raids.

The next step was to add functionality to the city’s smartphone app so that it could warn residents about incoming missile attacks. The Kyiv Digital app, which had launched its most recent version in Jan. 2021, had more than a million users who subscribed to emergency notifications of everything from transit closures to COVID-19 cases. Now they set out to turn this feature into a potentially life-saving early-warning system.
How was the service co-created?
On February 24, 2022 as the invasion began and air raid sirens blared over the city for the first time since World War II, employees of Kyiv’s digital transformation office held a meeting to decide what to do. They quickly agreed that they would not evacuate. A few employees who are mothers of young children left to work from western Ukraine, but the rest would stay in the city.

Over the next few days, Kyiv Digital team spent much of its time trying to restore their systems from backups after a wave of cyberattacks knocked out their online services. “After that, we became like a big startup, where you always receive a lot of tasks and you only go to sleep when you are finished,” Oleg Polovynko said about his IT team of roughly 20 employees. “Then you wake up and go back to work.”
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