Electronic Health Record - Emilia Romagna
Emilia Romagna (Italy)
To facilitate access to health services, the Emilia-Romagna Region has developed the Electronic Health Record for its citizens: a website and an application that collects the patient's clinical history and health documentation, easily accessible anytime and anywhere.
From an architectural point of view, the Electronic Health Record has three main elements: the "repositories" of the health companies, the "indexing register" and the "web interface" to access the data. The data and documents digitally produced by health structures are stored in repositories, storage systems located within the health companies that produced them, in compliance with the privacy and protection of personal data requirements. The documents are then indexed by a central regional system, the register, which allows you to retrieve them from the storage system. Finally, a web interface allows secure access to your health data.
In addition, a support area has been created to help citizens. In this section users can find useful information about online services including reservations, change or revocation of personal doctor, services, documents, CoViD-19 area, celiac disease management, delegation and data access management.
The services integrated into the Electronic Health Record are:
- online payment for healthcare services
- reservation for services offered by the National Health Service
- freelance services booking
- doctor search, an interactive map to find and reach the offices of family doctors and paediatricians in the Emilia-Romagna Region
- waiting list consultation for specialist services
Finally, qualitative evaluation surveys have been organised to improve the service. For example, after dividing citizens into different groups (based on age, type of user, etc.), questions were asked such as:
" Have you activated the Electronic Health Record? "
" How did you find out about the Electronic Health Record?"