How user-centric are European cities and regions?

Based on a list of curated indicators, the Benchmarking Dashboard ranks the performance of European cities and regions in designing and delivering digital services that focus on their citizens and their needs.

If you are a city or region interested in taking part and providing your data, please contact Chrysoula Mitta, associate director at the Lisbon Council at usercentricities@lisboncouncil.net.

Pillar average

1. Enablers

71%
Pillar average

2. User-Centricity Performance

57%
Pillar average

3. Outcome

44%
 
1.1 - Skills
1.2 - Strategies
1.3 - Ecosystem
2.1 - Co-creation
2.2 - Supply of online services
2.3 - Usability
2.4 - Security and privacy
2.5 - Citizens redress and feedback mechanisms
3.1 - Adoption
3.2 - Reduction of burden
3.3 - Satisfaction
3.4 - Environmental impact
City of Madrid 2/4 4/6 3/3 2/5 3/5 3/4 3/3 2/2 2/2 1/2 2/2 1/1
City of Tallinn 3/4 5/6 3/3 2/5 3/5 3/4 3/3 2/2 2/2 0/2 2/2 0/1
Emilia-Romagna Region 3/4 3/6 2/3 0/5 2/5 2/4 2/3 0/2 2/2 0/2 0/2 0/1
City of Espoo 3/4 3/6 3/3 1/5 3/5 2/4 3/3 2/2 1/2 0/2 1/2 0/1
City of Rotterdam 3/4 5/6 2/3 3/5 2/5 2/4 2/3 1/2 2/2 0/2 1/2 0/1
City of Murcia 2/4 1/6 2/3 0/5 3/5 3/4 1/3 2/2 1/2 0/2 0/2 0/1
City of Milan 4/4 5/6 2/3 5/5 3/5 3/4 2/3 2/2 2/2 2/2 1/2 1/1
City of Helsinki 4/4 4/6 3/3 4/5 1/5 3/4 2/3 2/2 1/2 0/2 1/2 0/1
City of Gothenburg 4/4 4/6 3/3 4/5 0/5 3/4 2/3 2/2 1/2 1/2 1/2 0/1
Catalonia Region 4/4 4/6 3/3 1/5 4/5 3/4 3/3 2/2 1/2 0/2 2/2 0/1
Kronoberg Region Reality Lab (Healthcare) 2/4 3/6 1/3 0/5 1/5 2/4 2/3 1/2 0/2 0/2 2/2 0/1