How user-centric are European cities and regions?
Based on a list of curated indicators, the Benchmarking Dashboard ranks the performance of European cities and regions in designing and delivering digital services that focus on their citizens and their needs.
If you are a city or region interested in taking part and providing your data, please contact Chrysoula Mitta, associate director at the Lisbon Council at usercentricities@lisboncouncil.net.
New publication:
The State of UserCentriCities: How Cities and Regions are Creating Better Digital Services by Putting Citizens’ Needs at the Centre, an in-depth analysis of dashboard results and the state of citizen-centric digital public services.
1. Enablers
2. User-Centricity Performance
3. Outcome
4. Enablers
5. User-Centricity Performance
6. Outcome
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1.1 - Skills
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1.2 - Strategies
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1.3 - Ecosystem
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2.1 - Co-creation
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2.2 - Supply of online services
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2.3 - Usability
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2.4 - Security and privacy
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2.5 - Citizens redress and feedback mechanisms
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3.1 - Adoption
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3.2 - Reduction of burden
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3.3 - Satisfaction
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3.4 - Environmental impact
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 4/4 | 5/6 | 2/3 | 5/5 | 3/5 | 3/4 | 2/3 | 2/2 | 2/2 | 2/2 | 1/2 | 1/1 | |
| 2 | 2/4 | 4/6 | 3/3 | 2/5 | 3/5 | 3/4 | 3/3 | 2/2 | 2/2 | 1/2 | 2/2 | 1/1 | |
| 3 | 3/4 | 5/6 | 3/3 | 2/5 | 3/5 | 3/4 | 3/3 | 2/2 | 2/2 | 0/2 | 2/2 | 0/1 | |
| 4 | 4/4 | 4/6 | 3/3 | 1/5 | 4/5 | 3/4 | 3/3 | 2/2 | 1/2 | 0/2 | 2/2 | 0/1 | |
| 5 | 4/4 | 4/6 | 3/3 | 4/5 | 0/5 | 3/4 | 2/3 | 2/2 | 1/2 | 1/2 | 1/2 | 0/1 | |
| 6 | 3/4 | 5/6 | 3/3 | 2/5 | 1/5 | 3/4 | 2/3 | 2/2 | 0/2 | 1/2 | 2/2 | 0/1 | |
| 7 | 4/4 | 4/6 | 3/3 | 4/5 | 1/5 | 3/4 | 2/3 | 2/2 | 1/2 | 0/2 | 1/2 | 0/1 | |
| 8 | 3/4 | 3/6 | 3/3 | 1/5 | 3/5 | 2/4 | 3/3 | 2/2 | 1/2 | 0/2 | 1/2 | 0/1 | |
| 9 | 3/4 | 5/6 | 2/3 | 3/5 | 2/5 | 2/4 | 2/3 | 1/2 | 2/2 | 0/2 | 1/2 | 0/1 | |
| 10 | 2/4 | 4/6 | 3/3 | 0/5 | 3/5 | 3/4 | 3/3 | 2/2 | 0/2 | 0/2 | 0/2 | 0/1 | |
| 11 | 2/4 | 1/6 | 2/3 | 0/5 | 3/5 | 3/4 | 1/3 | 2/2 | 1/2 | 0/2 | 0/2 | 0/1 | |
| 12 | 3/4 | 3/6 | 2/3 | 0/5 | 2/5 | 2/4 | 2/3 | 0/2 | 2/2 | 0/2 | 0/2 | 0/1 | |
| 13 | 2/4 | 3/6 | 1/3 | 0/5 | 1/5 | 2/4 | 2/3 | 1/2 | 0/2 | 0/2 | 2/2 | 0/1 |