Virtual Desk - Turin
The service allows to book an appointment with a public counter and to have a conversation with a public servant by a video call service. The virtual appointment makes it possible to share and exchange documents with the operator, making use of the classic conference systems, such as microphone and webcam start and stop, desktop sharing, file exchange and chat, as well as more specific tools, such as the photographic snapshot to support person recognition.
The software used is open source, based on the Jitsi platform and delivered in an as-a-service logic.
The citizen, booked by the service, has also the possibility of canceling or changing the date and time of the appointment.
In 2023 more than 50 Virtual Desks are active.