The UserCentriCities project brings together European cities to deliver:
- A benchmarking dashboard for measuring user-centric public services
- A support toolkit to improve service delivery
- A knowledge sharing community to learn from best practices
- A platform to connect the European Union policy debate with the real-life practices of local digital services.
The UserCentriCities project launches User-Centricity: What It Means, How It Works, Why It’s Needed: How Relentless Focus on End-Users Raises Adoption and Delivers Better Services to Citizens, a new policy brief that looks critically at the need for putting citizens at the heart of digital government – and analyses six successful projects in key European cities: Bologna (Emilia Romagna Region), Espoo, Milan, Murcia, Rotterdam and Tallinn.