The UserCentriCities project brings together European cities to deliver:

  1. A benchmarking dashboard for measuring user-centric public services
  2. A support toolkit to improve service delivery
  3. A knowledge sharing community to learn from best practices
  4. A platform to connect the European Union policy debate with the real-life practices of local digital services.

For more information, visit the about and how to join the project pages. 


Latest news

For Helsinki, User-Centricity Means Building Healthy Trust Relationships

Helsinki, Ljubljana, Madrid and the Center for C-Centricity of IE University (Spain) become the latest partners to join the 14-city UserCentriCities Network – a high-level collaboration to exchange experience, best-practic

While user-centricity becomes more and more critical to making investments in digitalisation that benefit everyone, Porto shares their take and their plans for the UserCentriCities project.

As Europe embarks on a massive investment in “digital transition” – with up to €144 billion pledged in the recovery and resilience facility and an additional €7.5 billion in the digital Europe programme – the Lisbon Council convened The 2021 UserCentriCities Summit: Delivering Digital Government.

The UserCentriCities project launches User-Centricity: What It Means, How It Works, Why It’s Needed: How Relentless Focus on End-Users Raises Adoption and Delivers Better Services to Citizens, a new policy brief that looks critically at the need for putting citizens at the heart of digital government – and analyses six successful projects in key European cities: Bologna (Emilia Romagna Region), Espoo, Milan, Murcia, Rotterdam and Tallinn.