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Connecting user-centric cities and regions for better public services

UserCentriCities is a platform for local authorities to compare their performance with their peers and exchange mutual learning about how to deliver user-centric services.
Local authorities play a fundamental role in digital government service delivery, they are the front office of government as a whole and the first way citizens experience digital services.

Benchmarking Dashboard

The Benchmarking Dashboard ranks the performance of European cities and regions in designing and delivering digital services.

Service Design Toolkit

The toolkit supports an user-centric approach at different stages of design and delivery of digital public services.

User-Centric Services Repository

The repository contains some of the best examples of user-centric public services in European cities and regions.

Consortium partners

UserCentriCities is a Horizon 2020 project led by the Lisbon Council in partnership with EuroCities and VTT Technical Research Center of Finland. It brings together 23 European municipalities and regions.
Ghent
Ghent municipality (Belgium)
Helsinki
Helsinki municipality (Finland)
Barcelona
Barcelona municipality (Spain)
Arezzo
Arezzo municipality (Italy)
Rotterdam
Rotterdam municipality (Netherlands)
Murcia
Murcia municipality (Spain)
Riga
Riga municipality (Latvia)
Mataró
Mataró municipality (Spain)

Join UserCentricities

Europe map

UserCentriCities is always open to new cities and regions that are interested in joining the network.

Partnership with the project is free and open to European cities, municipalities or regions that strive to design and deliver user-centric services for their citizens.

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Latest News

At the Smart City Expo World Congress, UserCentriCities convened the High-Level Roundtable on The State of UserCentriCities: A Benchmark for Citizen-Centric Digital Services in the European...
29 November 2022
Kyiv’s example of resilience and courage has been under the public eye for the whole year. The government has relentlessly kept operating and delivering services to its citizens in an ...
29 November 2022
The Lisbon Council launches Help Where It’s Most Needed: How Leading Administrations are Using ‘Proactive Public-Service Delivery’ to Aid Citizens, providing cutting-edge evidence developed by...
17 November 2022
Riga has recently joined the UserCentriCities project and plans to get inspired to make the digital transformation of its services smooth, fast and user-centric.
24 October 2022
The UserCentriCafé sessions were renewed after the summer hiatus with a special guest, Prof. Nitesh Bharosa from Digicampus / TU Delft, who gave a keynote presentation about his research on proactive...
24 October 2022
Petro Olenych and Oleg Polovynko
UserCentriCities convened the High-Level Roundtable on The State of UserCentriCities: Coping with Crisis: Live Update from Kyiv. Petro Olenych, deputy mayor and chief digital transformation officer...
10 November 2022

Our Flickr

UserCentriCities Award ceremony 2022