The UserCentriCities project brings together European cities to deliver:
- A benchmarking dashboard for measuring user centric public services
- A support toolkit to improve service delivery
- A knowledge sharing community to learn from best practices
- A platform to connect the EU policy debate with the real-life practices of local digital services.
When users are at the centre of cities’ design, it also means translating big abstract concepts into practical terms. Talking to Jochem Cooiman, Innovation officer at the City of Rotterdam, we peak into the concept of user-centricity and the learning path of cities involved into the UserCentriCities project.