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Connecting user-centric cities and regions for better public services

UserCentriCities is a platform for local authorities to compare their performance with their peers and exchange mutual learning about how to deliver user-centric services.
Local authorities play a fundamental role in digital government service delivery, they are the front office of government as a whole and the first way citizens experience digital services.

Benchmarking Dashboard

The Benchmarking Dashboard ranks the performance of European cities and regions in designing and delivering digital services.

Service Design Toolkit

The toolkit supports an user-centric approach at different stages of design and delivery of digital public services.

User-Centric Services Repository

The repository contains some of the best examples of user-centric public services in European cities and regions.

Join UserCentricities

UserCentriCities is always open to new cities and regions that are interested in joining the network.

Partnership with the project is free and open to European cities, municipalities or regions that strive to design and deliver user-centric servicesβ€―for their citizens.

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Latest News

On 25 May 2023, UserCentriCities will award the β€œπ˜½π™šπ™¨π™© π™ͺπ™¨π™šπ™§-π™˜π™šπ™£π™©π™§π™žπ™˜ π™¨π™šπ™§π™«π™žπ™˜π™š π™žπ™£ 𝙀π™ͺ𝙧𝙀π™₯π™šπ™–π™£ π™˜π™žπ™©π™žπ™šπ™¨ 𝙖𝙣𝙙 π™§π™šπ™œπ™žπ™€π™£π™¨β€, acknowledging the crucial role played by cities and regions in putting the end-user at the...
23 March 2023
Digital government promises to make the lives of citizens better. Still, for digital governments to succeed and digital services to be effective and adopted in mass, they require a relentless focus...
23 March 2023
The UserCentriCities consortium is delighted to invite all European local and regional municipalities to assess their performance in user-centric digital government and take part in the seminal...
27 February 2023
The call for submissions for the UserCentriCities Award 2023 is now open! Cities and regions are paving the way to deliver user-centric public services, an essential part of good digital...
8 March 2023
Monica Manneschi and the Nonni Digitali programme
Arezzo joined the UserCentriCities project to improve its administrative services and centre them to the user. A task that pose further challenges when you are in a small or medium-sized city.
19 December 2022
Continuing its knowledge-sharing activities, UserCentriCities convened the Third Peer-to-Peer Workshop in the framework of the Milan Digital Week on Friday, 11 November 2022. Hosted by the City of...
12 December 2022

Consortium partners

UserCentriCities is a Horizon 2020 project led by the Lisbon Council in partnership with EuroCities and VTT Technical Research Center of Finland. It brings together 23 European municipalities and regions.
Porto municipality (Portugal)
Gothenburg municipality (Sweden)
Tallinn municipality (Estonia)
Emilia Romagna
Emilia Romagna region (Italy)
Glasgow municipality (United Kingdom)
Murcia municipality (Spain)
HelsinkiΒ municipalityΒ (Finland)
Rotterdam municipality (Netherlands)

Our Flickr

UserCentriCities Award ceremony 2022