Europe’s digital decade calls on all governments to transform key public services to digital, but local governments lack the evidence and metrics to evaluate their progress and performance.
UserCentriCities has developed a web-based Service Design Toolkit to help cities and regions in the adoption of a user-centric approach at different stages of the design and delivery of digital public services. Including a set of methodologies, tools and tactics, the toolkit also offers cities and regions the possibility of sharing best practices fostering peer-to-peer support.
During the Third Progress Meeting of UserCentriCities on 08 June in Espoo, Mikko Rusama, chief digital officer from Helsinki, gave a keynote presentation on proactive service delivery.
Helsinki municipality has been long working to put digitalisation of public services at the centre of its agenda, and using it as a strategic enabler for all the city’s operations, focusing on four key elements: