The UserCentriCities project brings together European cities to deliver:

  1. A benchmarking dashboard for measuring user centric public services
  2. A support toolkit to improve service delivery
  3. A knowledge sharing community to learn from best practices
  4. A platform to connect the EU policy debate with the real-life practices of local digital services.

For more information, look at the about and results page.


Latest news

Espoo’s city strategy takes the form of a story, and that’s just the first step to bring digitalisation within everyone’s reach.
Have you ever wondered what the concrete impacts of digitalisation are? How do we quantify them? What indicators do we use? These are the questions Milan is trying to answer with its Digital Sustainability Model.
Barcelona wants to measure its performance in digital services that put people at the centre, and they are not alone.
Alongside the audience of European policymakers, cities and regions presented outstanding user-centric public services at UserCentriCities' first progress meeting.
Since 4 February 2021 and the first UserCentriCities co-creation session, UCCs’ consortium has been working on ‘translating’ the Tallinn Declaration into adapted and operational recommendations. And now it is out and publicly available!