More and more services are moving online, and yet many citizens and businesses find that digitally-delivered government services are still not user-friendly enough to make access easy or adoption widespread.
On Tuesday 21 October, the consortium hosted the second UserCentriCafe of the project. During the café, partners meet up and engage informally around user-centric services. Each month, we shed light on one city with its projects and challenges. The city presents its digital services or a project being developed and asks for comments and feedback from the crowd.
When users are at the centre of cities’ design, it also means translating big abstract concepts into practical terms. Talking to Jochem Cooiman, Innovation officer at the City of Rotterdam, we peak into the concept of user-centricity and the learning path of cities involved into the UserCentriCities project.