During the Third Progress Meeting of UserCentriCities on 08 June in Espoo, Mikko Rusama, chief digital officer from Helsinki, gave a keynote presentation on proactive service delivery.

Helsinki municipality has been long working to put digitalisation of public services at the centre of its agenda, and using it as a strategic enabler for all the city’s operations, focusing on four key elements:

UserCentriCities convened the third edition of the peer-to-peer workshops series. A hybrid event where cities and regions had the chance to discuss recent changes in technologies and policies and how we can predict and match the expectations of citizens to develop better tailored digital services.

The UserCentriCities community got together for the seventh session of the UserCentriCafé, a monthly informal get-together where cities and regions share and discuss their latest developments around user-centricity.

By Grace Milne, project manager and research associate, and David Osimo, director of research at the Lisbon Council. 

Bringing together leading European cities and regions, policymakers and thought leaders in user-centric local public administration, the UserCentriCities network convened The 2022 UserCentriCities Award Ceremony in Espoo, Finland to deliver the prize for the best user-centric service in Europe.

A chat with Murcia’s Digital Officer, Kasper van Hout, on the next steps of the UserCentriCities project.
Between Espoo, Helsinki and Rotterdam, who will be the first to win the UserCentriCities Award for best user-centric service in European cities and regions?
Madrid has applied to the UserCentriCities Awards, submitting its three flagship user-centric projects.

On 29 March, the UserCentriCities community gathered for the sixth edition of the UserCentriCafé meeting series. The Café is an opportunity for cities and regions to meet informally and discuss their latest developments around user-centricity.

This summer, UserCentriCities will award the “𝘽𝙚𝙨𝙩 𝙪𝙨𝙚𝙧-𝙘𝙚𝙣𝙩𝙧𝙞𝙘 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 𝙞𝙣 𝙀𝙪𝙧𝙤𝙥𝙚𝙖𝙣 𝙘𝙞𝙩𝙞𝙚𝙨