More and more services are moving online, and yet many citizens and businesses find that digitally-delivered government services are still not user-friendly enough to make access easy or adoption widespread.

On 25 May 2021, Emilia-Romagna Region organised a workshop public administration employees who design and implement online services for citizens and enterprises. The purpose of the event was to gather experiences and best practice around user-centricity of digital services.

Emilia Romagna (Italy) represents several municipalities in the region and extends its understanding of user-centricity thanks to the exchange with other European cities.
On Tuesday 21 October, the consortium hosted the second UserCentriCafe of the project. During the café, partners meet up and engage informally around user-centric services. Each month, we shed light on one city with its projects and challenges. The city presents its digital services or a project being developed and asks for comments and feedback from the crowd.
Espoo’s city strategy takes the form of a story, and that’s just the first step to bring digitalisation within everyone’s reach.
Have you ever wondered what the concrete impacts of digitalisation are? How do we quantify them? What indicators do we use? These are the questions Milan is trying to answer with its Digital Sustainability Model.
Barcelona wants to measure its performance in digital services that put people at the centre, and they are not alone.
Alongside the audience of European policymakers, cities and regions presented outstanding user-centric public services at UserCentriCities' first progress meeting.
Since 4 February 2021 and the first UserCentriCities co-creation session, UCCs’ consortium has been working on ‘translating’ the Tallinn Declaration into adapted and operational recommendations. And now it is out and publicly available!
When users are at the centre of cities’ design, it also means translating big abstract concepts into practical terms. Talking to Jochem Cooiman, Innovation officer at the City of Rotterdam, we peak into the concept of user-centricity and the learning path of cities involved into the UserCentriCities project.