User-Centric Services Repository

Any citizen can use this app to fit their specific needs and their desire to participate and communicate with and to the municipality what their opinion is on specific topics, what they need, how they want to improve their neighbourhood, etc.
Reporting a broken item in the public domain could not be easier, e.g. in the same instant and on the spot, citizens use their phone and type „public bench broken“, having the option to either indicate where or simply geolocating themselves, as well as adding pictures. Citizens are thanked for their contributions, and when the municipality fixes the bench the notifyer(s) receive a message indicating their signalled „imperfection“ has been remedied, letting citizens know that the problem won’t bother them anymore.
Also regarding the municipalities strategies and ordinances, the process is user-centred insofar citizens have the possibility to offer their opinion and viewpoints, suggest changes, etc. It brings the city’s management closer to them and their daily lives, which is precisely the domain our municipal policies impact.
The TuMurcia App is part of the Murcia Smart City Strategy, that aims to personalise attention to every individual user, under the philosophy/slogan "500 thousand municipalities for 500 thousand citizens". This is in direct reference to the user-experience being individual and in line with the citizens interests, concerns, etc.

This online initiative is in accordance with several of the Tallin Declaration on eGovernment principles. For example:
3.1 & 3.2 The process is online and open to all, using the app on smartphone or tablet, or even through the browser of a computer or laptop. Assistance in using the app is available through either the direct chat or via telephone call, as well as the online manual of use.
The app is accessible through the municipal webpage and is direct, straightforward and easy to understand, as well as having clear instructions.
3.3 & 3.7 The forms are easy and comprehensive so no extraordinary effort is required by citizens in a completely digital process. As in all apps, platforms, etc. the process and participation of citizens are in compliance with all data protection requirements.
3.4 & 3.6 The process takes place fully online, people can follow up on their inputs and are informed about progress, the only cost for citizens being the time they want to invest in participating. Furthermore, as the municipality has an ample network of libraries with computers and internet access available, this service is also available for people that do not have the means to use the app.
3.5 & 3.8 The App asks for direct citizen participation and involvement, to directly influence either municipal policy and public services, or improving the city and the public domain. People can directly interact with the local administration to address the variety of available options, or choose to engage in direct live contact via chat within the established hours.