User-Centric Services Repository

Change of residence from another municipality or from abroad - Turin

City / Region

Turin (Italy)

In a nutshell

It allows you to send the declaration of change of residence following the transfer to Turin from another Italian municipality, from abroad or following cancellation due to unavailability.

The service also carries out the declaration of occupation for the purposes of the Waste Tax (TARI).

What makes the service user-centric?
The service, also available at a public office (, allows you to declare which family members intend to request a change of residence. The applicant is then allowed to verify the status of the request which will end by police verification.
At the same time, the declaration for the Waste Tax is forwarded.
What impact has the service had?
The online change of residence request has drastically reduced the number of compilation errors present on the paper forms. This aspect has reduced the entire process of changing residence in terms of time and resources used.
How was the service co-created?
The analysis mainly involved counter staff who have been working in direct contact with citizens for years.


How user-centric is this service?
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