News

best practice

UserCentriCities launches the User-Centric Services Repository, a unique online inventory of best practices in user-centric local public services.

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10 March 2022
On the hunt for the perfect solution to digital democracy, Gothenburg is looking at other cities for experience and direction.
18 March 2022

On Tuesday, 22 February 2022, the UserCentriCities community gathered for the fifth edition of the UserCentriCafé meeting series.  ...

11 March 2022
measure

Before an audience of leading cities, regions, think tankers and experts, UserCentriCities convened a highly interactive workshop on Measuring Citizen Satisfaction: A Key...

28 March 2022
Cities are essential in delivering digital government services, but their role hasn’t been sufficiently recognised until now.
1 March 2022

The UserCentriCities community gathered for the fourth edition of the UserCentriCafé meeting series.  

During the Café, partner cities and regions get together to informally discuss real...

10 February 2022
Viivi Lähteenoja and Nuutti Sten from Helsinki Municipality
For Helsinki, User-Centricity Means Building Healthy Trust Relationships
25 January 2022
Picture of Sara Mendes from Porto Digital
While user-centricity becomes more and more critical to making investments in digitalisation that benefit everyone, Porto shares their take and their plans for the UserCentriCities project.
30 November 2021
Summit

As Europe embarks on a massive investment in “digital transition” – with up to €144 billion pledged in the recovery and resilience facility and an additional €7.5 billion in the digital Europe...

12 November 2021

The UserCentriCities project launches User-Centricity: What It Means, How It Works, Why It’s Needed: How Relentless Focus on End-Users Raises Adoption and Delivers Better Services to...

11 November 2021

UserCentriCities in collaboration with the city of Murcia convened virtually the first UserCentriCities peer-to-peer workshop. Bringing together...

11 November 2021