On Tuesday 19 October, UserCentriCities partners gathered for the third edition of the UserCentriCafé .
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Digital government leaders talk about designing public services around users’ needs. Today, there is a unique opportunity to...
On 25 May 2021, Emilia-Romagna Region organised a workshop public administration employees who design and implement online services for citizens and enterprises. The...
Emilia Romagna (Italy) represents several municipalities in the region and extends its understanding of user-centricity thanks to the exchange with other European cities.
On Tuesday 21 September, the consortium hosted the second UserCentriCafe of the project. During the café, partners meet up and engage informally around user-centric services. Each month, we shed...
Espoo’s city strategy takes the form of a story, and that’s just the first step to bring digitalisation within everyone’s reach.
Have you ever wondered what the concrete impacts of digitalisation are? How do we quantify them? What indicators do we use? These are the questions Milan is trying to answer with its Digital...
Barcelona wants to measure its performance in digital services that put people at the centre, and they are not alone.
Alongside the audience of European policymakers, cities and regions presented outstanding user-centric public services at UserCentriCities' first progress meeting.
Since 4 February 2021 and the first UserCentriCities co-creation session, UCCs’ consortium has been working on ‘translating’ the Tallinn Declaration into adapted and operational recommendations. And...
When users are at the centre of cities’ design, it also means translating big abstract concepts into practical terms. Talking to Jochem Cooiman, Innovation officer at the City of Rotterdam, we peak...
On 23 March 2021, cities and regions from the project UserCentriCities gathered once again for a co-creation session around the deliverable D1.1: Baseline...