User-Centric Services Repository

What are the best examples of user-centric public services in European cities and regions?

How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page

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Displaying 1 - 29 of 29 services (filtered) - Clear filters
Emilia Romagna
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Italy

Emila-Romagna's Digital Agenda regional structure promoted a co-designing process with local public administrators to create the first regional Observatory on ultra-broadband in...

Milan
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Italy

Managing the relationship with the citizen is functional to improving citizen satisfaction.  Getting feedbacks in a systematic and constant way is crucial for improving services offered by the...

Milan
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Italy

The speed that characterises the digital word demands time-saving and efficient solutions for users. In order to provide citizens with immediate answers to their questions, especially in a state...

Warsaw/Mazovia
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Poland

Warsaw 19115 City Contact Centre ( Warsaw 19115) is the first project on such a large scale in Poland and one of the biggest in Europe. The aim of this project is to facilitate interactions...

Turin
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Italy

It allows you to send the declaration of change of residence following the transfer to Turin from another Italian municipality, from abroad or following...

Turin
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Italy

The service allows to book an appointment with a public counter and to have a conversation with a public servant by a video call service. The virtual...

Turin
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Italy

The service allows to submit the application for enrollment to attend municipal, state and affiliated nursery schools and to manage all the subsequent phases...

Unione delle Terre d Argine
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Italy

In May 2012 a strong earthquake struck the Municipalities of the Union of Terre d'Argine. On that occasion, one of the first activities was to check the health...

Bologna
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Italy

The City of Bologna new incentive (bonus) campaign for the purchase of electric bikes and cargo bikes started on 13 Sept. 2022.

Any resident in the City...

Arezzo
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Italy

“Digital Grandparents – Nonni Digitali” project is an initiative of the Municipality of Arezzo aiming to facilitate...

Milan
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Italy

In the frenetic lifestyle of a big city, finding time for going to a library can be hard. And maybe a definitive...

Milan
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Italy

How difficult is for a city to keep an eye open on the different items that compose the urban landscape? Signals,...

Milan
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Italy

The Digital Citizen Folder App is one of the tools launched by the Municipality of Milan to put services “in the pocket” of its citizens. The application was...

Milan
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Italy

Since 2018, the Municipality of Milan has introduced a change in the process applied to fines issued for unpaid or...

Espoo
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Finland

EVaka is a client and information system used by the City of Espoo's Finnish-speaking and Swedish-speaking early childhood education units. The development of eVaka was started...

Milan
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Italy

Wemi.milano.it is a...

Milan
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Italy

In December 2020 elections of Educational Unit Councils took place for the first time only via an on-line platform....

Helsinki
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Finland

Since 2021, Helsinki has offered pre-primary education allocation to parents proactively through text messages. Parents of kids of suitable age receive text message offering allocation in a nearby...

Rimini
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Italy

The Digital Assistant (Chatbot) is an innovative tool available 7/24, that supports citizens looking for information related to all the...

Espoo
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Finland

The Helmet web library (www.helmet.fi) is a joint e-library service provided by the city libraries of Espoo, Helsinki,...

Milan
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Italy

Milano Partecipa is the digital platform for citizen participation in the democratic processes of the Municipality of Milan. All resident citizens or city users, aged...

Milan
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Italy

Traditional newsstands, tobacconists and stationery shops around the city of Milan can now issue official vital records documenting birth, death, and marriage as well as other certificates...

Emilia Romagna
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Italy

To facilitate access to health services, the Emilia-Romagna Region has developed the Electronic Health Record for its citizens: a website and an application that collects the...

Tallinn
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Estonia

The purpose of the smart app is to enable the citizens of Tallinn to experience the landscape architecture solution of the Pollinator Highway via augmented reality. This is the first time in...

Tallinn
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Estonia

The Accessibility Information System (LIPS) is a portal for publishing information about the accessibility of objects. It aims to facilitate the mobility of people in target...

Bologna
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Italy

The new municipality website aims to create the "Citizen's Digital Home", built around the needs of the citizen. The municipality website will...

Emilia Romagna
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Italy

Easy Hospital is a mobile application that guides a person to a hospital for a medical care or examination. When the person...

Espoo
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Finland

Kotikatuportaali, Home Street Portal is an online service developed by the public...

Espoo
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Finland

Espoo has launched the development of a new MyEspoo website. The site will provide easy access to the...