User-Centric Services Repository

Emila-Romagna's Digital Agenda regional structure promoted a co-designing process with local public administrators to create the first regional Observatory on ultra-broadband in...

Managing the relationship with the citizen is functional to improving citizen satisfaction.  Getting feedbacks in a systematic and constant way is crucial for improving services offered by the...

The speed that characterises the digital word demands time-saving and efficient solutions for users. In order to provide citizens with immediate answers to their questions, especially in a state...

It allows you to send the declaration of change of residence following the transfer to Turin from another Italian municipality, from abroad or following...

The service allows to book an appointment with a public counter and to have a conversation with a public servant by a video call service. The virtual...

The service allows to submit the application for enrollment to attend municipal, state and affiliated nursery schools and to manage all the subsequent phases...

Citizens need a secure and simple way to access the growing number of digital applications of the public...

Property Tax affects over 210 000 residents, home owners, in Bratislava. It is the second largest income for the city. Paper-based process is cumbersome,...

Imagine that the air temperature reaches a tropical 35 degrees. The only thing that could help feel better is to dive into the water. Fortunately, you know...

In May 2012 a strong earthquake struck the Municipalities of the Union of Terre d'Argine. On that occasion, one of the first activities was to check the health...

Over the past 4 years, the Department of Innovation and Digital Services implemented service design principles when introducing and digitasing city services....

The City of Bologna new incentive (bonus) campaign for the purchase of electric bikes and cargo bikes started on 13 Sept. 2022.

Any resident in the City...

“Digital Grandparents – Nonni Digitali” project is an initiative of the Municipality of Arezzo aiming to facilitate...

In the frenetic lifestyle of a big city, finding time for going to a library can be hard. And maybe a definitive...

How difficult is for a city to keep an eye open on the different items that compose the urban landscape? Signals,...

The Digital Citizen Folder App is one of the tools launched by the Municipality of Milan to put services “in the pocket” of its citizens. The application was...

Since 2018, the Municipality of Milan has introduced a change in the process applied to fines issued for unpaid or...

In a “life-eventscan” the city of Ghent examines its own services through the eyes of our citizens. We start from a broad perspective: instead of looking at a specific form or...

The city of  Ghent grants several services to its citizens, more specifically to citizens in a specific socio-...

Wemi.milano.it is a...

In December 2020 elections of Educational Unit Councils took place for the first time only via an on-line platform....

The Digital Assistant (Chatbot) is an innovative tool available 7/24, that supports citizens looking for information related to all the...

Better understanding of who spent how much and why, makes political decisions more transparent.

Openbudget.brussels is a cadaster of public spending in the framework of public procurement...

Milano Partecipa is the digital platform for citizen participation in the democratic processes of the Municipality of Milan. All resident citizens or city users, aged...

Traditional newsstands, tobacconists and stationery shops around the city of Milan can now issue official vital records documenting birth, death, and marriage as well as other certificates...

To facilitate access to health services, the Emilia-Romagna Region has developed the Electronic Health Record for its citizens: a website and an application that collects the...

The purpose of the smart app is to enable the citizens of Tallinn to experience the landscape architecture solution of the Pollinator Highway via augmented reality. This is the first time in...

The Accessibility Information System (LIPS) is a portal for publishing information about the accessibility of objects. It aims to facilitate the mobility of people in target...

The new municipality website aims to create the "Citizen's Digital Home", built around the needs of the citizen. The municipality website will...

Easy Hospital is a mobile application that guides a person to a hospital for a medical care or examination. When the person...