What are the best examples of user-centric public services in European cities and regions?
How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.
Turin
-Italy
It allows you to send the declaration of change of residence following the transfer to Turin from another Italian municipality, from abroad or following...
Turin
-Italy
The service allows to book an appointment with a public counter and to have a conversation with a public servant by a video call service. The virtual...
Turin
-Italy
The service allows to submit the application for enrollment to attend municipal, state and affiliated nursery schools and to manage all the subsequent phases...
Hamburg
-Germany
Masterportal exists since 2014 and is used like a kind of construction kit whenever web-based map applications are...
Manlleu
-Spain
The waste collection system in Manlleu is door-to-door with a payment system based on PAYT. It's an innovative project because it incorporates...
Kyiv
-Ukraine
Wi-Fi in shelters – this is a relevant social initiative that provides the possibility of uninterrupted high-speed access to the Internet even during an...
Kyiv
-Ukraine
The era of digitalization and new arising challenges emphasize the importance of improving democratic institutions and processes. E-democracy offers community access to policy choices and...
Kyiv
-Ukraine
Kyiv Digital is a city mobile application that was created on the initiative for city`s digitalization. Residents of the capital had the opportunity...