User-Centric Services Repository

Olesa de Montserrat is surrounded by many mountains and, the most important one, the Montserrat Mountain. Every year many...

Warsaw 19115 City Contact Centre ( Warsaw 19115) is the first project on such a large scale in Poland and one of the biggest in Europe. The aim of this project is to facilitate interactions...

The water supply in Terrassa has always been a public service, but managed by a private company. This changed in 2018, when direct management of the water supply service was implemented through a...

The citizen action platform consists in proposing mechanisms to allow citizens to act for the public good in support of the action of the City of Paris and the associations.
It is a platform...

The City of Paris has implemented a new citizen participation platform. It aims to facilitate dialogue and regular decision-making so that the citizens of the Paris metropolitan area feel involved...

The submission of the rental deposit in a public register is a compulsory procedure for all persons renting a property in Aragon. A high impact service that processes approximately 25,000 deposits...

Digital inclusion and cohesion is a priority in the digital transformation strategy ...

The waste collection system in Manlleu is door-to-door with a payment system based on PAYT. It's an innovative project because it incorporates...

Today, environmental pollution is already commonplace, there are countries where it is difficult to find clean drinking water. In order to make this issue a little easier, Jelgava has created a...

In the fight against the digital divide, many actions have been carried out in our city: training courses for different groups, informative and awareness talks or campaigns for the use of digital...

The challenge of what should be the role that the council should play with the citizens is where we place Mataró Connecta...

Adopting a pioneering, wide-ranging vision, in 2011 the Generalitat de Catalunya introduced the first One Stop Shop (FUE) project with the aim of transforming companies’...

The mobile app called "The City of Liepāja" was created to expand the opportunities for citizens to more conveniently convey information about improvements in the urban environment, as well as to...

Murcia’s Citizen Application, TuMurcia, is accessible on mobile devices as well as on citizen’s computers/laptops through their browser. Using this App, Citizens...

Inspired by the "Fix My Street" service, "Dans ma Rue" is a digital web service from the CitéLibre pack that not only allows the reporting of incidents, but also the follow-up of their resolution...

Since 2015, the City of Paris has been devoting 5% of its annual investment budget to citizens' projects to enable them to improve their daily lives in their city. The Participatory Budget Tool...

Forms is one of the many digital web services part of the CitéLibre pack, which provides a form generator for any type of citizen requests, that can also capture feedback...

Agenda is a digital web service from the CitéLibre pack which provides a powerful and fully customizable appointment booking system.

In a few clicks, the...

Gavius ​​is an innovative virtual assistant which uses Artificial Intelligence technology to communicate to...

At the Citizen Engagement Portal of Murcia City Hall, you can participate and decide about different topics, by generating a proposal (individually or with other people),...

OCULTO.TV is an audiovisual streaming platform launched by Murcia city hall, exhibiting original productions online. It's cultural thematic channels, e.g. “Medieval Murcia”, “...

Madrid Móvil is the commitment of Madrid City Council to bring the citizen closer and facilitate the use and access to municipal services and interaction with the Administration...

Madrid Mobility 360 offers a unique fully functional MaaS (Mobility as a Service) solution, including booking, unlocking and payments. Madrid Mobility 360 is an innovative...

Madrid Te Acompaña (Madrid is with You) (MTA), is a social project of Madrid City Council. It is aimed at all people over 65 years of age registered in the city of Madrid...