What are the best examples of user-centric public services in European cities and regions?
How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.
Emilia Romagna
-Italy
Emila-Romagna's Digital Agenda regional structure promoted a co-designing process with local public administrators to create the first regional Observatory on ultra-broadband in...
Milan
-Italy
Managing the relationship with the citizen is functional to improving citizen satisfaction. Getting feedbacks in a systematic and constant way is crucial for improving services offered by the...
Milan
-Italy
The speed that characterises the digital word demands time-saving and efficient solutions for users. In order to provide citizens with immediate answers to their questions, especially in a state...
Warsaw/Mazovia
-Poland
Warsaw 19115 City Contact Centre ( Warsaw 19115) is the first project on such a large scale in Poland and one of the biggest in Europe. The aim of this project is to facilitate interactions...
Turin
-Italy
It allows you to send the declaration of change of residence following the transfer to Turin from another Italian municipality, from abroad or following...
Turin
-Italy
The service allows to book an appointment with a public counter and to have a conversation with a public servant by a video call service. The virtual...
Turin
-Italy
The service allows to submit the application for enrollment to attend municipal, state and affiliated nursery schools and to manage all the subsequent phases...
Brussels Capital Region
-Belgium
Citizens need a secure and simple way to access the growing number of digital applications of the public...
Unione delle Terre d Argine
-Italy
In May 2012 a strong earthquake struck the Municipalities of the Union of Terre d'Argine. On that occasion, one of the first activities was to check the health...
Bologna
-Italy
The City of Bologna new incentive (bonus) campaign for the purchase of electric bikes and cargo bikes started on 13 Sept. 2022.
Any resident in the City...
Arezzo
-Italy
“Digital Grandparents – Nonni Digitali” project is an initiative of the Municipality of Arezzo aiming to facilitate...
Milan
-Italy
In the frenetic lifestyle of a big city, finding time for going to a library can be hard. And maybe a definitive...
Milan
-Italy
How difficult is for a city to keep an eye open on the different items that compose the urban landscape? Signals,...
Milan
-Italy
The Digital Citizen Folder App is one of the tools launched by the Municipality of Milan to put services “in the pocket” of its citizens. The application was...
Milan
-Italy
Since 2018, the Municipality of Milan has introduced a change in the process applied to fines issued for unpaid or...
Jelgava
-Latvia
Today, environmental pollution is already commonplace, there are countries where it is difficult to find clean drinking water. In order to make this issue a little easier, Jelgava has created a...
Ghent
-Belgium
In a “life-eventscan” the city of Ghent examines its own services through the eyes of our citizens. We start from a broad perspective: instead of looking at a specific form or...
Ghent
-Belgium
The city of Ghent grants several services to its citizens, more specifically to citizens in a specific socio-...
Liepaja
-Latvia
The mobile app called "The City of Liepāja" was created to expand the opportunities for citizens to more conveniently convey information about improvements in the urban environment, as well as to...
Milan
-Italy
In December 2020 elections of Educational Unit Councils took place for the first time only via an on-line platform....
Rimini
-Italy
The Digital Assistant (Chatbot) is an innovative tool available 7/24, that supports citizens looking for information related to all the...
Brussels Capital Region
-Belgium
Better understanding of who spent how much and why, makes political decisions more transparent.
Openbudget.brussels is a cadaster of public spending in the framework of public procurement...
Milan
-Italy
Milano Partecipa is the digital platform for citizen participation in the democratic processes of the Municipality of Milan. All resident citizens or city users, aged...
Milan
-Italy
Traditional newsstands, tobacconists and stationery shops around the city of Milan can now issue official vital records documenting birth, death, and marriage as well as other certificates...
Emilia Romagna
-Italy
To facilitate access to health services, the Emilia-Romagna Region has developed the Electronic Health Record for its citizens: a website and an application that collects the...
Bologna
-Italy
The new municipality website aims to create the "Citizen's Digital Home", built around the needs of the citizen. The municipality website will...
Emilia Romagna
-Italy
Easy Hospital is a mobile application that guides a person to a hospital for a medical care or examination. When the person...