What are the best examples of user-centric public services in European cities and regions?
How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.
Emilia Romagna
-Italy
Emila-Romagna's Digital Agenda regional structure promoted a co-designing process with local public administrators to create the first regional Observatory on ultra-broadband in...
Paris
-France
The citizen action platform consists in proposing mechanisms to allow citizens to act for the public good in support of the action of the City of Paris and the associations.
It is a platform...
Paris
-France
The City of Paris has implemented a new citizen participation platform. It aims to facilitate dialogue and regular decision-making so that the citizens of the Paris metropolitan area feel involved...
Murcia
-Spain
Murcia’s Citizen Application, TuMurcia, is accessible on mobile devices as well as on citizen’s computers/laptops through their browser. Using this App, Citizens...
Paris
-France
Inspired by the "Fix My Street" service, "Dans ma Rue" is a digital web service from the CitéLibre pack that not only allows the reporting of incidents, but also the follow-up of their resolution...
Paris
-France
Since 2015, the City of Paris has been devoting 5% of its annual investment budget to citizens' projects to enable them to improve their daily lives in their city. The Participatory Budget Tool...
Paris
-France
Forms is one of the many digital web services part of the CitéLibre pack, which provides a form generator for any type of citizen requests, that can also capture feedback...
Paris
-France
Agenda is a digital web service from the CitéLibre pack which provides a powerful and fully customizable appointment booking system.
In a few clicks, the...
Murcia
-Spain
At the Citizen Engagement Portal of Murcia City Hall, you can participate and decide about different topics, by generating a proposal (individually or with other people),...
Murcia
-Spain
OCULTO.TV is an audiovisual streaming platform launched by Murcia city hall, exhibiting original productions online. It's cultural thematic channels, e.g. “Medieval Murcia”, “...
Emilia Romagna
-Italy
To facilitate access to health services, the Emilia-Romagna Region has developed the Electronic Health Record for its citizens: a website and an application that collects the...
Tallinn
-Estonia
The purpose of the smart app is to enable the citizens of Tallinn to experience the landscape architecture solution of the Pollinator Highway via augmented reality. This is the first time in...
Tallinn
-Estonia
The Accessibility Information System (LIPS) is a portal for publishing information about the accessibility of objects. It aims to facilitate the mobility of people in target...
Emilia Romagna
-Italy
Easy Hospital is a mobile application that guides a person to a hospital for a medical care or examination. When the person...