What are the best examples of user-centric public services in European cities and regions?
How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.
Hamburg
-Germany
Masterportal exists since 2014 and is used like a kind of construction kit whenever web-based map applications are...
Aragón
-Spain
The submission of the rental deposit in a public register is a compulsory procedure for all persons renting a property in Aragon. A high impact service that processes approximately 25,000 deposits...
Bologna
-Italy
The City of Bologna new incentive (bonus) campaign for the purchase of electric bikes and cargo bikes started on 13 Sept. 2022.
Any resident in the City...
Kyiv
-Ukraine
Wi-Fi in shelters – this is a relevant social initiative that provides the possibility of uninterrupted high-speed access to the Internet even during an...
Kyiv
-Ukraine
The era of digitalization and new arising challenges emphasize the importance of improving democratic institutions and processes. E-democracy offers community access to policy choices and...
Kyiv
-Ukraine
Kyiv Digital is a city mobile application that was created on the initiative for city`s digitalization. Residents of the capital had the opportunity...
Espoo
-Finland
EVaka is a client and information system used by the City of Espoo's Finnish-speaking and Swedish-speaking early childhood education units. The development of eVaka was started...
Espoo
-Finland
The Helmet web library (www.helmet.fi) is a joint e-library service provided by the city libraries of Espoo, Helsinki,...
Bologna
-Italy
The new municipality website aims to create the "Citizen's Digital Home", built around the needs of the citizen. The municipality website will...
Espoo
-Finland
Kotikatuportaali, Home Street Portal is an online service developed by the public...
Espoo
-Finland
Espoo has launched the development of a new MyEspoo website. The site will provide easy access to the...