What are the best examples of user-centric public services in European cities and regions?
How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.
Turin
-Italy
It allows you to send the declaration of change of residence following the transfer to Turin from another Italian municipality, from abroad or following...
Turin
-Italy
The service allows to book an appointment with a public counter and to have a conversation with a public servant by a video call service. The virtual...
Turin
-Italy
The service allows to submit the application for enrollment to attend municipal, state and affiliated nursery schools and to manage all the subsequent phases...
Madrid
-Spain
Digital inclusion and cohesion is a priority in the digital transformation strategy ...
Madrid
-Spain
Madrid Móvil is the commitment of Madrid City Council to bring the citizen closer and facilitate the use and access to municipal services and interaction with the Administration...
Madrid
-Spain
Madrid Mobility 360 offers a unique fully functional MaaS (Mobility as a Service) solution, including booking, unlocking and payments. Madrid Mobility 360 is an innovative...
Madrid
-Spain
Madrid Te Acompaña (Madrid is with You) (MTA), is a social project of Madrid City Council. It is aimed at all people over 65 years of age registered in the city of Madrid...