What are the best examples of user-centric public services in European cities and regions?
How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.
Terrassa (Catalunya)
-Spain
The water supply in Terrassa has always been a public service, but managed by a private company. This changed in 2018, when direct management of the water supply service was implemented through a...
Unione delle Terre d Argine
-Italy
In May 2012 a strong earthquake struck the Municipalities of the Union of Terre d'Argine. On that occasion, one of the first activities was to check the health...
Kyiv
-Ukraine
Wi-Fi in shelters – this is a relevant social initiative that provides the possibility of uninterrupted high-speed access to the Internet even during an...
Kyiv
-Ukraine
The era of digitalization and new arising challenges emphasize the importance of improving democratic institutions and processes. E-democracy offers community access to policy choices and...
Kyiv
-Ukraine
Kyiv Digital is a city mobile application that was created on the initiative for city`s digitalization. Residents of the capital had the opportunity...
Vysocina
-Czechia
eAmbulance is the online registration system to a network of regional hospitals. Vysocina region has five hospitals in the cities of: Jihlava, Havlickuv Brod, Pelhrimov, Nove...
Tallinn
-Estonia
The purpose of the smart app is to enable the citizens of Tallinn to experience the landscape architecture solution of the Pollinator Highway via augmented reality. This is the first time in...
Tallinn
-Estonia
The Accessibility Information System (LIPS) is a portal for publishing information about the accessibility of objects. It aims to facilitate the mobility of people in target...