User-Centric Services Repository

What are the best examples of user-centric public services in European cities and regions?

How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page

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Displaying 1 - 13 of 13 services (filtered) - Clear filters
Madrid
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Spain

Digital inclusion and cohesion is a priority in the digital transformation strategy ...

Ghent
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Belgium

In a “life-eventscan” the city of Ghent examines its own services through the eyes of our citizens. We start from a broad perspective: instead of looking at a specific form or...

Ghent
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Belgium

The city of  Ghent grants several services to its citizens, more specifically to citizens in a specific socio-...

Kyiv
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Ukraine


Wi-Fi in shelters – this is a relevant social initiative that provides the possibility of uninterrupted high-speed access to the Internet even during an...

Kyiv
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Ukraine


The era of digitalization and new arising challenges emphasize the importance of improving democratic institutions and processes. E-democracy offers community access to policy choices and...

Kyiv
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Ukraine


Kyiv Digital is a city mobile application that was created on the initiative for city`s digitalization. Residents of the capital had the opportunity...

Espoo
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Finland

EVaka is a client and information system used by the City of Espoo's Finnish-speaking and Swedish-speaking early childhood education units. The development of eVaka was started...

Espoo
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Finland

The Helmet web library (www.helmet.fi) is a joint e-library service provided by the city libraries of Espoo, Helsinki,...

Madrid
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Spain

Madrid Móvil is the commitment of Madrid City Council to bring the citizen closer and facilitate the use and access to municipal services and interaction with the Administration...

Madrid
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Spain

Madrid Mobility 360 offers a unique fully functional MaaS (Mobility as a Service) solution, including booking, unlocking and payments. Madrid Mobility 360 is an innovative...

Madrid
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Spain

Madrid Te Acompaña (Madrid is with You) (MTA), is a social project of Madrid City Council. It is aimed at all people over 65 years of age registered in the city of Madrid...

Espoo
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Finland

Kotikatuportaali, Home Street Portal is an online service developed by the public...

Espoo
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Finland

Espoo has launched the development of a new MyEspoo website. The site will provide easy access to the...