User-Centric Services Repository

Managing the relationship with the citizen is functional to improving citizen satisfaction.  Getting feedbacks in a systematic and constant way is crucial for improving services offered by the...

The speed that characterises the digital word demands time-saving and efficient solutions for users. In order to provide citizens with immediate answers to their questions, especially in a state...

The citizen action platform consists in proposing mechanisms to allow citizens to act for the public good in support of the action of the City of Paris and the associations.
It is a platform...

The City of Paris has implemented a new citizen participation platform. It aims to facilitate dialogue and regular decision-making so that the citizens of the Paris metropolitan area feel involved...

The City of Bologna new incentive (bonus) campaign for the purchase of electric bikes and cargo bikes started on 13 Sept. 2022.

Any resident in the City...

In the frenetic lifestyle of a big city, finding time for going to a library can be hard. And maybe a definitive...

How difficult is for a city to keep an eye open on the different items that compose the urban landscape? Signals,...

The Digital Citizen Folder App is one of the tools launched by the Municipality of Milan to put services “in the pocket” of its citizens. The application was...

Since 2018, the Municipality of Milan has introduced a change in the process applied to fines issued for unpaid or...

Wemi.milano.it is a...

In December 2020 elections of Educational Unit Councils took place for the first time only via an on-line platform....

Inspired by the "Fix My Street" service, "Dans ma Rue" is a digital web service from the CitéLibre pack that not only allows the reporting of incidents, but also the follow-up of their resolution...

Since 2015, the City of Paris has been devoting 5% of its annual investment budget to citizens' projects to enable them to improve their daily lives in their city. The Participatory Budget Tool...

Forms is one of the many digital web services part of the CitéLibre pack, which provides a form generator for any type of citizen requests, that can also capture feedback...

Agenda is a digital web service from the CitéLibre pack which provides a powerful and fully customizable appointment booking system.

In a few clicks, the...

The Digital Assistant (Chatbot) is an innovative tool available 7/24, that supports citizens looking for information related to all the...

Milano Partecipa is the digital platform for citizen participation in the democratic processes of the Municipality of Milan. All resident citizens or city users, aged...

Traditional newsstands, tobacconists and stationery shops around the city of Milan can now issue official vital records documenting birth, death, and marriage as well as other certificates...

The new municipality website aims to create the "Citizen's Digital Home", built around the needs of the citizen. The municipality website will...