What are the best examples of user-centric public services in European cities and regions?
How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.
Aarhus
-Denmark
MUNI is an innovative chatbot project that brings together 36 municipalities (and potentially up til 78 municipalities) in Denmark to explore how AI and chatbot technology can enhance the...
Milan
-Italy
Managing the relationship with the citizen is functional to improving citizen satisfaction. Getting feedbacks in a systematic and constant way is crucial for improving services offered by the...
Milan
-Italy
The speed that characterises the digital word demands time-saving and efficient solutions for users. In order to provide citizens with immediate answers to their questions, especially in a state...
Madrid
-Spain
Digital inclusion and cohesion is a priority in the digital transformation strategy ...
Milan
-Italy
In the frenetic lifestyle of a big city, finding time for going to a library can be hard. And maybe a definitive...
Milan
-Italy
How difficult is for a city to keep an eye open on the different items that compose the urban landscape? Signals,...
Milan
-Italy
The Digital Citizen Folder App is one of the tools launched by the Municipality of Milan to put services “in the pocket” of its citizens. The application was...
Milan
-Italy
Since 2018, the Municipality of Milan has introduced a change in the process applied to fines issued for unpaid or...
Kyiv
-Ukraine
Wi-Fi in shelters – this is a relevant social initiative that provides the possibility of uninterrupted high-speed access to the Internet even during an...
Kyiv
-Ukraine
The era of digitalization and new arising challenges emphasize the importance of improving democratic institutions and processes. E-democracy offers community access to policy choices and...
Kyiv
-Ukraine
Kyiv Digital is a city mobile application that was created on the initiative for city`s digitalization. Residents of the capital had the opportunity...
Milan
-Italy
In December 2020 elections of Educational Unit Councils took place for the first time only via an on-line platform....
Madrid
-Spain
Madrid Móvil is the commitment of Madrid City Council to bring the citizen closer and facilitate the use and access to municipal services and interaction with the Administration...
Madrid
-Spain
Madrid Mobility 360 offers a unique fully functional MaaS (Mobility as a Service) solution, including booking, unlocking and payments. Madrid Mobility 360 is an innovative...
Milan
-Italy
Milano Partecipa is the digital platform for citizen participation in the democratic processes of the Municipality of Milan. All resident citizens or city users, aged...
Milan
-Italy
Traditional newsstands, tobacconists and stationery shops around the city of Milan can now issue official vital records documenting birth, death, and marriage as well as other certificates...
Madrid
-Spain
Madrid Te Acompaña (Madrid is with You) (MTA), is a social project of Madrid City Council. It is aimed at all people over 65 years of age registered in the city of Madrid...