User-Centric Services Repository

What are the best examples of user-centric public services in European cities and regions?

How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page

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Displaying 1 - 22 of 22 services (filtered) - Clear filters
Olesa de Montserrat
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Spain

Olesa de Montserrat is surrounded by many mountains and, the most important one, the Montserrat Mountain. Every year many...

Terrassa (Catalunya)
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Spain

The water supply in Terrassa has always been a public service, but managed by a private company. This changed in 2018, when direct management of the water supply service was implemented through a...

Brussels Capital Region
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Belgium

Citizens need a secure and simple way to access the growing number of digital applications of the public...

Aragón
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Spain

The submission of the rental deposit in a public register is a compulsory procedure for all persons renting a property in Aragon. A high impact service that processes approximately 25,000 deposits...

Madrid
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Spain

Digital inclusion and cohesion is a priority in the digital transformation strategy ...

Manlleu
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Spain

The waste collection system in Manlleu is door-to-door with a payment system based on PAYT. It's an innovative project because it incorporates...

Jelgava
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Latvia

Today, environmental pollution is already commonplace, there are countries where it is difficult to find clean drinking water. In order to make this issue a little easier, Jelgava has created a...

Sant Boi de Llobregat
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Spain

In the fight against the digital divide, many actions have been carried out in our city: training courses for different groups, informative and awareness talks or campaigns for the use of digital...

Mataró
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Spain

The challenge of what should be the role that the council should play with the citizens is where we place Mataró Connecta...

Ghent
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Belgium

In a “life-eventscan” the city of Ghent examines its own services through the eyes of our citizens. We start from a broad perspective: instead of looking at a specific form or...

Ghent
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Belgium

The city of  Ghent grants several services to its citizens, more specifically to citizens in a specific socio-...

Catalonia
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Spain

Adopting a pioneering, wide-ranging vision, in 2011 the Generalitat de Catalunya introduced the first One Stop Shop (FUE) project with the aim of transforming companies’...

Liepaja
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Latvia

The mobile app called "The City of Liepāja" was created to expand the opportunities for citizens to more conveniently convey information about improvements in the urban environment, as well as to...

Murcia
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Spain

Murcia’s Citizen Application, TuMurcia, is accessible on mobile devices as well as on citizen’s computers/laptops through their browser. Using this App, Citizens...

Gavà
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Spain

Gavius ​​is an innovative virtual assistant which uses Artificial Intelligence technology to communicate to...

Brussels Capital Region
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Belgium

Better understanding of who spent how much and why, makes political decisions more transparent.

Openbudget.brussels is a cadaster of public spending in the framework of public procurement...

Murcia
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Spain

At the Citizen Engagement Portal of Murcia City Hall, you can participate and decide about different topics, by generating a proposal (individually or with other people),...

Murcia
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Spain

OCULTO.TV is an audiovisual streaming platform launched by Murcia city hall, exhibiting original productions online. It's cultural thematic channels, e.g. “Medieval Murcia”, “...

Madrid
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Spain

Madrid Móvil is the commitment of Madrid City Council to bring the citizen closer and facilitate the use and access to municipal services and interaction with the Administration...

Madrid
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Spain

Madrid Mobility 360 offers a unique fully functional MaaS (Mobility as a Service) solution, including booking, unlocking and payments. Madrid Mobility 360 is an innovative...

Gothenburg
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Sweden

The city of Gothenburg created a circular economy map for the community in and around Sweden.
The Smart Map aims at making it easier for people to live more...

Madrid
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Spain

Madrid Te Acompaña (Madrid is with You) (MTA), is a social project of Madrid City Council. It is aimed at all people over 65 years of age registered in the city of Madrid...