User-Centric Services Repository

What are the best examples of user-centric public services in European cities and regions?

How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page

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Displaying 1 - 10 of 10 services (filtered) - Clear filters
London
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United Kingdom

Talk London - often referred to as City Hall's online community - is a civic engagement platform launched by the Mayor...

London
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United Kingdom

The Problem

To efficiently plan for and deliver services for Londoners, we need to understand how the city is changing, both on a micro and macro level. No dataset existed...

London
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United Kingdom

Five London local authorities are working together to pioneer the deployment of “Internet of Things” (IoT) across council boundaries to rapidly address real world challenges around the theme of ‘...

Kyiv
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Ukraine


Wi-Fi in shelters – this is a relevant social initiative that provides the possibility of uninterrupted high-speed access to the Internet even during an...

Kyiv
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Ukraine


The era of digitalization and new arising challenges emphasize the importance of improving democratic institutions and processes. E-democracy offers community access to policy choices and...

Kyiv
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Ukraine


Kyiv Digital is a city mobile application that was created on the initiative for city`s digitalization. Residents of the capital had the opportunity...

Espoo
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Finland

EVaka is a client and information system used by the City of Espoo's Finnish-speaking and Swedish-speaking early childhood education units. The development of eVaka was started...

Espoo
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Finland

The Helmet web library (www.helmet.fi) is a joint e-library service provided by the city libraries of Espoo, Helsinki,...

Espoo
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Finland

Kotikatuportaali, Home Street Portal is an online service developed by the public...

Espoo
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Finland

Espoo has launched the development of a new MyEspoo website. The site will provide easy access to the...