What are the best examples of user-centric public services in European cities and regions?
How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.
Brussels Capital Region
-Belgium
Citizens need a secure and simple way to access the growing number of digital applications of the public...
Bratislava
-Slovakia
Property Tax affects over 210 000 residents, home owners, in Bratislava. It is the second largest income for the city. Paper-based process is cumbersome,...
Bratislava
-Slovakia
Imagine that the air temperature reaches a tropical 35 degrees. The only thing that could help feel better is to dive into the water. Fortunately, you know...
Bratislava
-Slovakia
Over the past 4 years, the Department of Innovation and Digital Services implemented service design principles when introducing and digitasing city services....
Murcia
-Spain
Murcia’s Citizen Application, TuMurcia, is accessible on mobile devices as well as on citizen’s computers/laptops through their browser. Using this App, Citizens...
Brussels Capital Region
-Belgium
Better understanding of who spent how much and why, makes political decisions more transparent.
Openbudget.brussels is a cadaster of public spending in the framework of public procurement...
Murcia
-Spain
At the Citizen Engagement Portal of Murcia City Hall, you can participate and decide about different topics, by generating a proposal (individually or with other people),...
Murcia
-Spain
OCULTO.TV is an audiovisual streaming platform launched by Murcia city hall, exhibiting original productions online. It's cultural thematic channels, e.g. “Medieval Murcia”, “...