Bringing together top civil servants city- and region- leaders, CIOs and digital aficionados, the Lisbon Council...
In the margins of The 2023 UserCentriCities Summit convened in Brussels, the Lisbon Council launches The Interoperability Imperative: A...
Did you know that Rotterdam employs 25 service designers and a user-interface lab? That the property tax payment in Bratislava is reviewed and improved every year? That Ghent automatically offers...
Between London, Ghent and Rotterdam, who will be the winner of the best user-centric service in European cities and regions?
Once, if you wanted to change your address in Milan, it could take up to 60 days to complete the process. Now the process is...
The User-centric Services Repository is a unique online inventory of best practices in user-centric local public...
Local authorities play a fundamental role in digital government service delivery, representing the front office of government as a whole. However, few local authorities have formal service...
On our latest UserCentriCafé, the host city of Ghent represented by project leaders Sarah Spiessens and Iris Coorevits, presented their life-event scan, a methodology aimed to...
On 25 May 2023, UserCentriCities will award the “𝘽𝙚𝙨𝙩...
Digital government promises to make the lives of citizens better. Still, for digital governments to succeed and digital services to be effective and adopted in mass, they require...
The UserCentriCities consortium is delighted to invite all European local and regional municipalities to assess their performance in user-centric digital government and take part in the seminal...
The call for submissions for the UserCentriCities Award 2023 is now open! ...