| Baseline survey report PDF - 1,5 Mb - Last Update: 10 May 2021 |
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| Adapted and operational version of the user-centricity principles PDF - 670 Kb - Last Update: 10 May 2021 |
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| Gap analysis report PDF - 396 Kb - Last Update: 18 Jan 2022 |
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| Indicators handbook PDF - 518 Kb - Last Update: 18 Jan 2022 |
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First Policy Brief: User-Centricity: What It Means, How It Works, Why It’s Needed: How Relentless Focus on End-Users Raises Adoption and Delivers Better Services to Citizens PDF - 570 Kb - Last Update: 30 Jun 2022 |
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The State of UserCentriCities Report PDF - 754 Kb- Last Update: 14 Oct 2022 |
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Second Policy Brief: Help Where It’s Most Needed - How Leading Administrations are Using ‘Proactive Public-Service Delivery’ to Aid Citizens PDF - 1,3 MB - Last Update: 15 Nov 2022 |
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Annual report on State of User-Centricity #2 PDF - 523 Kb - Last Update 25 May 2023 |
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Summary report of workshops PDF - 523 Kb - Last Update 31 Jan 2023 |
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