What are the best examples of user-centric public services in European cities and regions?
How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.
Olesa de Montserrat
-Spain
Olesa de Montserrat is surrounded by many mountains and, the most important one, the Montserrat Mountain. Every year many...
Terrassa (Catalunya)
-Spain
The water supply in Terrassa has always been a public service, but managed by a private company. This changed in 2018, when direct management of the water supply service was implemented through a...
Aragón
-Spain
The submission of the rental deposit in a public register is a compulsory procedure for all persons renting a property in Aragon. A high impact service that processes approximately 25,000 deposits...
Madrid
-Spain
Digital inclusion and cohesion is a priority in the digital transformation strategy ...
Manlleu
-Spain
The waste collection system in Manlleu is door-to-door with a payment system based on PAYT. It's an innovative project because it incorporates...
Sant Boi de Llobregat
-Spain
In the fight against the digital divide, many actions have been carried out in our city: training courses for different groups, informative and awareness talks or campaigns for the use of digital...
Mataró
-Spain
The challenge of what should be the role that the council should play with the citizens is where we place Mataró Connecta...
Catalonia
-Spain
Adopting a pioneering, wide-ranging vision, in 2011 the Generalitat de Catalunya introduced the first One Stop Shop (FUE) project with the aim of transforming companies’...
Murcia
-Spain
Murcia’s Citizen Application, TuMurcia, is accessible on mobile devices as well as on citizen’s computers/laptops through their browser. Using this App, Citizens...
Gavà
-Spain
Gavius is an innovative virtual assistant which uses Artificial Intelligence technology to communicate to...
Murcia
-Spain
At the Citizen Engagement Portal of Murcia City Hall, you can participate and decide about different topics, by generating a proposal (individually or with other people),...
Murcia
-Spain
OCULTO.TV is an audiovisual streaming platform launched by Murcia city hall, exhibiting original productions online. It's cultural thematic channels, e.g. “Medieval Murcia”, “...
Madrid
-Spain
Madrid Móvil is the commitment of Madrid City Council to bring the citizen closer and facilitate the use and access to municipal services and interaction with the Administration...
Madrid
-Spain
Madrid Mobility 360 offers a unique fully functional MaaS (Mobility as a Service) solution, including booking, unlocking and payments. Madrid Mobility 360 is an innovative...
Madrid
-Spain
Madrid Te Acompaña (Madrid is with You) (MTA), is a social project of Madrid City Council. It is aimed at all people over 65 years of age registered in the city of Madrid...