User-Centric Services Repository

MUNI is an innovative chatbot project that brings together 36 municipalities (and potentially up til 78 municipalities) in Denmark to explore how AI and chatbot technology can enhance the...

Olesa de Montserrat is surrounded by many mountains and, the most important one, the Montserrat Mountain. Every year many...

The water supply in Terrassa has always been a public service, but managed by a private company. This changed in 2018, when direct management of the water supply service was implemented through a...

Property Tax affects over 210 000 residents, home owners, in Bratislava. It is the second largest income for the city. Paper-based process is cumbersome,...

The submission of the rental deposit in a public register is a compulsory procedure for all persons renting a property in Aragon. A high impact service that processes approximately 25,000 deposits...

Digital inclusion and cohesion is a priority in the digital transformation strategy ...

Imagine that the air temperature reaches a tropical 35 degrees. The only thing that could help feel better is to dive into the water. Fortunately, you know...

Over the past 4 years, the Department of Innovation and Digital Services implemented service design principles when introducing and digitasing city services....

The waste collection system in Manlleu is door-to-door with a payment system based on PAYT. It's an innovative project because it incorporates...

Today, environmental pollution is already commonplace, there are countries where it is difficult to find clean drinking water. In order to make this issue a little easier, Jelgava has created a...

In the fight against the digital divide, many actions have been carried out in our city: training courses for different groups, informative and awareness talks or campaigns for the use of digital...

The challenge of what should be the role that the council should play with the citizens is where we place Mataró Connecta...

Adopting a pioneering, wide-ranging vision, in 2011 the Generalitat de Catalunya introduced the first One Stop Shop (FUE) project with the aim of transforming companies’...

The mobile app called "The City of Liepāja" was created to expand the opportunities for citizens to more conveniently convey information about improvements in the urban environment, as well as to...

Murcia’s Citizen Application, TuMurcia, is accessible on mobile devices as well as on citizen’s computers/laptops through their browser. Using this App, Citizens...

Gavius ​​is an innovative virtual assistant which uses Artificial Intelligence technology to communicate to...

At the Citizen Engagement Portal of Murcia City Hall, you can participate and decide about different topics, by generating a proposal (individually or with other people),...

OCULTO.TV is an audiovisual streaming platform launched by Murcia city hall, exhibiting original productions online. It's cultural thematic channels, e.g. “Medieval Murcia”, “...

Madrid Móvil is the commitment of Madrid City Council to bring the citizen closer and facilitate the use and access to municipal services and interaction with the Administration...

Madrid Mobility 360 offers a unique fully functional MaaS (Mobility as a Service) solution, including booking, unlocking and payments. Madrid Mobility 360 is an innovative...

Madrid Te Acompaña (Madrid is with You) (MTA), is a social project of Madrid City Council. It is aimed at all people over 65 years of age registered in the city of Madrid...