User-Centric Services Repository

What are the best examples of user-centric public services in European cities and regions?

How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page

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Displaying 1 - 8 of 8 services (filtered) - Clear filters
Rotterdam
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Netherlands

In the coming years, the Reyeroord district in Rotterdam will be made future-proof with the construction of a heat network (which will phase...

Catalonia
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The Beca Equitat (Equity Grant) is a type of university scholarship awarded annually by the Government of Catalonia and aims to help people with fewer economic resources to access university...

Rotterdam
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Netherlands

Meld’R makes it easy and intuitive for Rotterdam citizens to report various issues in the public space. Whether it’s about litter,...

Catalonia
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Spain

Adopting a pioneering, wide-ranging vision, in 2011 the Generalitat de Catalunya introduced the first One Stop Shop (FUE) project with the aim of transforming companies’...

Rotterdam
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Netherlands

"What's going on ... in my neighbourhood?"(Ghostbusters)

MijnRotterdam is the digital neighbourhood meeting place where...

Rotterdam
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Netherlands

CityLab010 is a support programme with an annual budget of over 3 million euros for initiators who want realise their dreams for Rotterdam.

We offer you the chance to make...

Rotterdam
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Netherlands

The Digital Counter Rotterdam is a platform for public service delivery through video calling with...

Rotterdam
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Netherlands

Do you want to enjoy Rotterdam spaciously, comfortably and safe?

Thanks to SpotRotterdam, imagined and created by the municipality of Rotterdam, you can do so a lot easier...