User-Centric Services Repository

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What are the best examples of user-centric public services in European cities and regions?

How does user-centricity in local public services look like in practice?
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Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page. 

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Proactive service for University Grants Applications
Catalonia
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The Beca Equitat (Equity Grant) is a type of university scholarship awarded annually by the Government of Catalonia and aims to help people with fewer economic resources to access university...

An effigy is represented in the center of the universe as a metaphor
FUE: personalised, proactive, digital services for businesses and professionals
Catalonia
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Spain

Adopting a pioneering, wide-ranging vision, in 2011 the Generalitat de Catalunya introduced the first One Stop Shop (FUE) project with the aim of transforming companies’...