What are the best examples of user-centric public services in European cities and regions?
How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.
Rotterdam
-Netherlands
In the coming years, the Reyeroord district in Rotterdam will be made future-proof with the construction of a heat network (which will phase...
Catalonia
-The Beca Equitat (Equity Grant) is a type of university scholarship awarded annually by the Government of Catalonia and aims to help people with fewer economic resources to access university...
Rotterdam
-Netherlands
Meld’R makes it easy and intuitive for Rotterdam citizens to report various issues in the public space. Whether it’s about litter,...
Madrid
-Spain
Digital inclusion and cohesion is a priority in the digital transformation strategy ...
Catalonia
-Spain
Adopting a pioneering, wide-ranging vision, in 2011 the Generalitat de Catalunya introduced the first One Stop Shop (FUE) project with the aim of transforming companies’...
Rotterdam
-Netherlands
"What's going on ... in my neighbourhood?"(Ghostbusters)
MijnRotterdam is the digital neighbourhood meeting place where...
Porto
-Portugal
Explore.Porto is an innovative product/service created to challenge citizens and visitors to...
Madrid
-Spain
Madrid Móvil is the commitment of Madrid City Council to bring the citizen closer and facilitate the use and access to municipal services and interaction with the Administration...
Madrid
-Spain
Madrid Mobility 360 offers a unique fully functional MaaS (Mobility as a Service) solution, including booking, unlocking and payments. Madrid Mobility 360 is an innovative...
Madrid
-Spain
Madrid Te Acompaña (Madrid is with You) (MTA), is a social project of Madrid City Council. It is aimed at all people over 65 years of age registered in the city of Madrid...
Rotterdam
-Netherlands
CityLab010 is a support programme with an annual budget of over 3 million euros for initiators who want realise their dreams for Rotterdam.
We offer you the chance to make...
Rotterdam
-Netherlands
The Digital Counter Rotterdam is a platform for public service delivery through video calling with...
Rotterdam
-Netherlands
Do you want to enjoy Rotterdam spaciously, comfortably and safe?
Thanks to SpotRotterdam, imagined and created by the municipality of Rotterdam, you can do so a lot easier...
Porto
-Portugal
Cartão Porto is a card that identifies its holder as a citizen of the city of Porto and allows them to enjoy a set of advantages and benefits in accessing the experiences...