What are the best examples of user-centric public services in European cities and regions?
How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.
Catalonia
-The Beca Equitat (Equity Grant) is a type of university scholarship awarded annually by the Government of Catalonia and aims to help people with fewer economic resources to access university...
Bratislava
-Slovakia
Property Tax affects over 210 000 residents, home owners, in Bratislava. It is the second largest income for the city. Paper-based process is cumbersome,...
Bratislava
-Slovakia
Imagine that the air temperature reaches a tropical 35 degrees. The only thing that could help feel better is to dive into the water. Fortunately, you know...
Bratislava
-Slovakia
Over the past 4 years, the Department of Innovation and Digital Services implemented service design principles when introducing and digitasing city services....
Bologna
-Italy
The City of Bologna new incentive (bonus) campaign for the purchase of electric bikes and cargo bikes started on 13 Sept. 2022.
Any resident in the City...
Catalonia
-Spain
Adopting a pioneering, wide-ranging vision, in 2011 the Generalitat de Catalunya introduced the first One Stop Shop (FUE) project with the aim of transforming companies’...
Bologna
-Italy
The new municipality website aims to create the "Citizen's Digital Home", built around the needs of the citizen. The municipality website will...