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Connecting user-centric cities and regions for better public services

UserCentriCities is a platform for local authorities to compare their performance with their peers and exchange mutual learning about how to deliver user-centric services.
Local authorities play a fundamental role in digital government service delivery, they are the front office of government as a whole and the first way citizens experience digital services.

Benchmarking Dashboard

The Benchmarking Dashboard ranks the performance of European cities and regions in designing and delivering digital services.

Service Design Toolkit

The toolkit supports an user-centric approach at different stages of design and delivery of digital public services.

User-Centric Services Repository

The repository contains some of the best examples of user-centric public services in European cities and regions.

Join UserCentricities

UserCentriCities is always open to new cities and regions that are interested in joining the network.

Partnership with the project is free and open to European cities, municipalities or regions that strive to design and deliver user-centric services for their citizens.

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Latest News

Bringing together top civil servants city- and region- leaders, CIOs and digital aficionados, the Lisbon Council convened The 2023 UserCentriCities Summit: Putting the Citizen at the...
26 May 2023
In the margins of The 2023 UserCentriCities Summit convened in Brussels, the Lisbon Council launches The Interoperability Imperative: A Tale of Four Cities, a look at the...
23 May 2023
Did you know that Rotterdam employs 25 service designers and a user-interface lab? That the property tax payment in Bratislava is reviewed and improved every year? That Ghent automatically offers...
11 May 2023
Between London, Ghent and Rotterdam, who will be the winner of the best user-centric service in European cities and regions?
11 May 2023
Once, if you wanted to change your address in Milan, it could take up to 60 days to complete the process. Now the process is online and instantaneous. Huge leaps in efficiency and convenience can...
4 May 2023
The User-centric Services Repository is a unique online inventory of best practices in user-centric local public services. It gathers digital public services that excel in user-centricity and are...
3 May 2023

Consortium partners

UserCentriCities is a Horizon 2020 project led by the Lisbon Council in partnership with EuroCities and VTT Technical Research Center of Finland. It brings together 23 European municipalities and regions.
Ghent municipality (Belgium)
Murcia municipality (Spain)
Madrid municipality (Spain)
Emilia Romagna
Emilia Romagna region (Italy)
Rotterdam municipality (Netherlands)
Helsinki municipality (Finland)
Lisbon municipality (Portugal)
Kronoberg Region (Sweden)

Our Flickr

UserCentriCities Award ceremony 2022