Handbooks and methods developed and utilised by the UserCentriCities partner cities and regions in their design of user centric services. You will also find commentary videos and stories by the city developers on how they put citizens to the center of development! The majority of the material is in English, however, some of the publications are in their original language.
Further paths of innovation
The guide describes how the city of Espoo utilises the city as an innovation platform. Innovation platforms are functional entities in which the urban community creates new solutions and new business together. New products and services are created and tested in real urban environments with real users.
The document includes methods used in Espoo's innovation activities, such as testbeds, experimentations, innovation competitions, hackathons, design sprints and innovation clusters.
Guia de serveis digitals 1/2
This toolkit by the Catalan Government introduces methodologies to identify, design, implement, maintain and evaluate digital services (in Catalan). Its aim is to adapt the design thinking methods, that could be found in any publicly available toolkit, to the organisational context of the Catalan Government, to reduce the cultural distance from the method to the civil servants current practice.
Guia de serveis digitals 2/2
This toolkit by the Catalan Government introduces practical tools for design and improve services with the citizens (in Catalan). Its aim is to adapt the design thinking methods, that could be found in any publicly available toolkit, to the organisational context of the Catalan Government, to reduce the cultural distance from the method to the civil servants current practice.
Toolbox for innovation - Collection of creative and analytical methods and tools
A collection of tools compiled by the Porto Innovation Hub relying on the methodology of service design and design thinking for the design and improvement of services and products, through the creative and analytical application of tools and methods, e.g. the Double Diamond (in Portuguese).
Guia para a inovação
This guide by Porto Innovation Hub presents innovation in the context of municipality (in Portuguese). Innovation is seen as the ability to reinvent ways of thinking and acting, changing processes, products, services and business models.