User-Centric Services Repository

What are the best examples of user-centric public services in European cities and regions?

How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page

Add your user-centric service

Displaying 1 - 14 of 14 services (filtered) - Clear filters
Rotterdam
-
Netherlands

In the coming years, the Reyeroord district in Rotterdam will be made future-proof with the construction of a heat network (which will phase...

Hamburg
-
Germany

Masterportal exists since 2014 and is used like a kind of construction kit whenever web-based map applications are...

Rotterdam
-
Netherlands

Meld’R makes it easy and intuitive for Rotterdam citizens to report various issues in the public space. Whether it’s about litter,...

Jelgava
-
Latvia

Today, environmental pollution is already commonplace, there are countries where it is difficult to find clean drinking water. In order to make this issue a little easier, Jelgava has created a...

Espoo
-
Finland

EVaka is a client and information system used by the City of Espoo's Finnish-speaking and Swedish-speaking early childhood education units. The development of eVaka was started...

Liepaja
-
Latvia

The mobile app called "The City of Liepāja" was created to expand the opportunities for citizens to more conveniently convey information about improvements in the urban environment, as well as to...

Helsinki
-
Finland

Since 2021, Helsinki has offered pre-primary education allocation to parents proactively through text messages. Parents of kids of suitable age receive text message offering allocation in a nearby...

Rotterdam
-
Netherlands

"What's going on ... in my neighbourhood?"(Ghostbusters)

MijnRotterdam is the digital neighbourhood meeting place where...

Espoo
-
Finland

The Helmet web library (www.helmet.fi) is a joint e-library service provided by the city libraries of Espoo, Helsinki,...

Rotterdam
-
Netherlands

CityLab010 is a support programme with an annual budget of over 3 million euros for initiators who want realise their dreams for Rotterdam.

We offer you the chance to make...

Rotterdam
-
Netherlands

The Digital Counter Rotterdam is a platform for public service delivery through video calling with...

Espoo
-
Finland

Kotikatuportaali, Home Street Portal is an online service developed by the public...

Rotterdam
-
Netherlands

Do you want to enjoy Rotterdam spaciously, comfortably and safe?

Thanks to SpotRotterdam, imagined and created by the municipality of Rotterdam, you can do so a lot easier...

Espoo
-
Finland

Espoo has launched the development of a new MyEspoo website. The site will provide easy access to the...