What are the best examples of user-centric public services in European cities and regions?
How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.
Bratislava
-Slovakia
Property Tax affects over 210 000 residents, home owners, in Bratislava. It is the second largest income for the city. Paper-based process is cumbersome,...
Bratislava
-Slovakia
Imagine that the air temperature reaches a tropical 35 degrees. The only thing that could help feel better is to dive into the water. Fortunately, you know...
Bratislava
-Slovakia
Over the past 4 years, the Department of Innovation and Digital Services implemented service design principles when introducing and digitasing city services....
Kyiv
-Ukraine
Wi-Fi in shelters – this is a relevant social initiative that provides the possibility of uninterrupted high-speed access to the Internet even during an...
Kyiv
-Ukraine
The era of digitalization and new arising challenges emphasize the importance of improving democratic institutions and processes. E-democracy offers community access to policy choices and...
Kyiv
-Ukraine
Kyiv Digital is a city mobile application that was created on the initiative for city`s digitalization. Residents of the capital had the opportunity...
Espoo
-Finland
EVaka is a client and information system used by the City of Espoo's Finnish-speaking and Swedish-speaking early childhood education units. The development of eVaka was started...
Helsinki
-Finland
Since 2021, Helsinki has offered pre-primary education allocation to parents proactively through text messages. Parents of kids of suitable age receive text message offering allocation in a nearby...
Espoo
-Finland
The Helmet web library (www.helmet.fi) is a joint e-library service provided by the city libraries of Espoo, Helsinki,...
Tallinn
-Estonia
The purpose of the smart app is to enable the citizens of Tallinn to experience the landscape architecture solution of the Pollinator Highway via augmented reality. This is the first time in...
Tallinn
-Estonia
The Accessibility Information System (LIPS) is a portal for publishing information about the accessibility of objects. It aims to facilitate the mobility of people in target...
Espoo
-Finland
Kotikatuportaali, Home Street Portal is an online service developed by the public...
Espoo
-Finland
Espoo has launched the development of a new MyEspoo website. The site will provide easy access to the...