User-Centric Services Repository

What are the best examples of user-centric public services in European cities and regions?

How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page

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Displaying 1 - 12 of 12 services (filtered) - Clear filters
Brussels Capital Region
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Belgium

Citizens need a secure and simple way to access the growing number of digital applications of the public...

Jelgava
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Latvia

Today, environmental pollution is already commonplace, there are countries where it is difficult to find clean drinking water. In order to make this issue a little easier, Jelgava has created a...

Ghent
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Belgium

In a “life-eventscan” the city of Ghent examines its own services through the eyes of our citizens. We start from a broad perspective: instead of looking at a specific form or...

Ghent
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Belgium

The city of  Ghent grants several services to its citizens, more specifically to citizens in a specific socio-...

Espoo
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Finland

EVaka is a client and information system used by the City of Espoo's Finnish-speaking and Swedish-speaking early childhood education units. The development of eVaka was started...

Liepaja
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Latvia

The mobile app called "The City of Liepāja" was created to expand the opportunities for citizens to more conveniently convey information about improvements in the urban environment, as well as to...

Helsinki
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Finland

Since 2021, Helsinki has offered pre-primary education allocation to parents proactively through text messages. Parents of kids of suitable age receive text message offering allocation in a nearby...

Brussels Capital Region
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Belgium

Better understanding of who spent how much and why, makes political decisions more transparent.

Openbudget.brussels is a cadaster of public spending in the framework of public procurement...

Espoo
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Finland

The Helmet web library (www.helmet.fi) is a joint e-library service provided by the city libraries of Espoo, Helsinki,...

Gothenburg
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Sweden

The city of Gothenburg created a circular economy map for the community in and around Sweden.
The Smart Map aims at making it easier for people to live more...

Espoo
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Finland

Kotikatuportaali, Home Street Portal is an online service developed by the public...

Espoo
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Finland

Espoo has launched the development of a new MyEspoo website. The site will provide easy access to the...