What are the best examples of user-centric public services in European cities and regions?
How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.
Warsaw/Mazovia
-Poland
Warsaw 19115 City Contact Centre ( Warsaw 19115) is the first project on such a large scale in Poland and one of the biggest in Europe. The aim of this project is to facilitate interactions...
Brussels Capital Region
-Belgium
Citizens need a secure and simple way to access the growing number of digital applications of the public...
Ghent
-Belgium
In a “life-eventscan” the city of Ghent examines its own services through the eyes of our citizens. We start from a broad perspective: instead of looking at a specific form or...
Ghent
-Belgium
The city of Ghent grants several services to its citizens, more specifically to citizens in a specific socio-...
Kyiv
-Ukraine
Wi-Fi in shelters – this is a relevant social initiative that provides the possibility of uninterrupted high-speed access to the Internet even during an...
Kyiv
-Ukraine
The era of digitalization and new arising challenges emphasize the importance of improving democratic institutions and processes. E-democracy offers community access to policy choices and...
Kyiv
-Ukraine
Kyiv Digital is a city mobile application that was created on the initiative for city`s digitalization. Residents of the capital had the opportunity...
Brussels Capital Region
-Belgium
Better understanding of who spent how much and why, makes political decisions more transparent.
Openbudget.brussels is a cadaster of public spending in the framework of public procurement...
Tallinn
-Estonia
The purpose of the smart app is to enable the citizens of Tallinn to experience the landscape architecture solution of the Pollinator Highway via augmented reality. This is the first time in...
Tallinn
-Estonia
The Accessibility Information System (LIPS) is a portal for publishing information about the accessibility of objects. It aims to facilitate the mobility of people in target...