What are the best examples of user-centric public services in European cities and regions?
How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.
Aarhus
-Denmark
MUNI is an innovative chatbot project that brings together 36 municipalities (and potentially up til 78 municipalities) in Denmark to explore how AI and chatbot technology can enhance the...
Rotterdam
-Netherlands
In the coming years, the Reyeroord district in Rotterdam will be made future-proof with the construction of a heat network (which will phase...
Brussels Capital Region
-Belgium
Citizens need a secure and simple way to access the growing number of digital applications of the public...
Rotterdam
-Netherlands
Meld’R makes it easy and intuitive for Rotterdam citizens to report various issues in the public space. Whether it’s about litter,...
Jelgava
-Latvia
Today, environmental pollution is already commonplace, there are countries where it is difficult to find clean drinking water. In order to make this issue a little easier, Jelgava has created a...
Ghent
-Belgium
In a “life-eventscan” the city of Ghent examines its own services through the eyes of our citizens. We start from a broad perspective: instead of looking at a specific form or...
Ghent
-Belgium
The city of Ghent grants several services to its citizens, more specifically to citizens in a specific socio-...
Liepaja
-Latvia
The mobile app called "The City of Liepāja" was created to expand the opportunities for citizens to more conveniently convey information about improvements in the urban environment, as well as to...
Rotterdam
-Netherlands
"What's going on ... in my neighbourhood?"(Ghostbusters)
MijnRotterdam is the digital neighbourhood meeting place where...
Brussels Capital Region
-Belgium
Better understanding of who spent how much and why, makes political decisions more transparent.
Openbudget.brussels is a cadaster of public spending in the framework of public procurement...
Rotterdam
-Netherlands
CityLab010 is a support programme with an annual budget of over 3 million euros for initiators who want realise their dreams for Rotterdam.
We offer you the chance to make...
Rotterdam
-Netherlands
The Digital Counter Rotterdam is a platform for public service delivery through video calling with...
Rotterdam
-Netherlands
Do you want to enjoy Rotterdam spaciously, comfortably and safe?
Thanks to SpotRotterdam, imagined and created by the municipality of Rotterdam, you can do so a lot easier...