What are the best examples of user-centric public services in European cities and regions?
How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.
London
-United Kingdom
Talk London - often referred to as City Hall's online community - is a civic engagement platform launched by the Mayor...
London
-United Kingdom
The Problem
To efficiently plan for and deliver services for Londoners, we need to understand how the city is changing, both on a micro and macro level. No dataset existed...
Madrid
-Spain
Digital inclusion and cohesion is a priority in the digital transformation strategy ...
London
-United Kingdom
Five London local authorities are working together to pioneer the deployment of “Internet of Things” (IoT) across council boundaries to rapidly address real world challenges around the theme of ‘...
Madrid
-Spain
Madrid Móvil is the commitment of Madrid City Council to bring the citizen closer and facilitate the use and access to municipal services and interaction with the Administration...
Madrid
-Spain
Madrid Mobility 360 offers a unique fully functional MaaS (Mobility as a Service) solution, including booking, unlocking and payments. Madrid Mobility 360 is an innovative...
Madrid
-Spain
Madrid Te Acompaña (Madrid is with You) (MTA), is a social project of Madrid City Council. It is aimed at all people over 65 years of age registered in the city of Madrid...