What are the best examples of user-centric public services in European cities and regions?
How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.
Milan
-Italy
Managing the relationship with the citizen is functional to improving citizen satisfaction. Getting feedbacks in a systematic and constant way is crucial for improving services offered by the...
Milan
-Italy
The speed that characterises the digital word demands time-saving and efficient solutions for users. In order to provide citizens with immediate answers to their questions, especially in a state...
Terrassa (Catalunya)
-Spain
The water supply in Terrassa has always been a public service, but managed by a private company. This changed in 2018, when direct management of the water supply service was implemented through a...
Milan
-Italy
In the frenetic lifestyle of a big city, finding time for going to a library can be hard. And maybe a definitive...
Milan
-Italy
How difficult is for a city to keep an eye open on the different items that compose the urban landscape? Signals,...
Milan
-Italy
The Digital Citizen Folder App is one of the tools launched by the Municipality of Milan to put services “in the pocket” of its citizens. The application was...
Milan
-Italy
Since 2018, the Municipality of Milan has introduced a change in the process applied to fines issued for unpaid or...
Mataró
-Spain
The challenge of what should be the role that the council should play with the citizens is where we place Mataró Connecta...
Espoo
-Finland
EVaka is a client and information system used by the City of Espoo's Finnish-speaking and Swedish-speaking early childhood education units. The development of eVaka was started...
Milan
-Italy
In December 2020 elections of Educational Unit Councils took place for the first time only via an on-line platform....
Espoo
-Finland
The Helmet web library (www.helmet.fi) is a joint e-library service provided by the city libraries of Espoo, Helsinki,...
Milan
-Italy
Milano Partecipa is the digital platform for citizen participation in the democratic processes of the Municipality of Milan. All resident citizens or city users, aged...
Milan
-Italy
Traditional newsstands, tobacconists and stationery shops around the city of Milan can now issue official vital records documenting birth, death, and marriage as well as other certificates...
Espoo
-Finland
Kotikatuportaali, Home Street Portal is an online service developed by the public...
Espoo
-Finland
Espoo has launched the development of a new MyEspoo website. The site will provide easy access to the...