What are the best examples of user-centric public services in European cities and regions?
How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.
Aarhus
-Denmark
MUNI is an innovative chatbot project that brings together 36 municipalities (and potentially up til 78 municipalities) in Denmark to explore how AI and chatbot technology can enhance the...
Hamburg
-Germany
Masterportal exists since 2014 and is used like a kind of construction kit whenever web-based map applications are...
Madrid
-Spain
Digital inclusion and cohesion is a priority in the digital transformation strategy ...
Bologna
-Italy
The City of Bologna new incentive (bonus) campaign for the purchase of electric bikes and cargo bikes started on 13 Sept. 2022.
Any resident in the City...
Madrid
-Spain
Madrid Móvil is the commitment of Madrid City Council to bring the citizen closer and facilitate the use and access to municipal services and interaction with the Administration...
Madrid
-Spain
Madrid Mobility 360 offers a unique fully functional MaaS (Mobility as a Service) solution, including booking, unlocking and payments. Madrid Mobility 360 is an innovative...
Madrid
-Spain
Madrid Te Acompaña (Madrid is with You) (MTA), is a social project of Madrid City Council. It is aimed at all people over 65 years of age registered in the city of Madrid...
Bologna
-Italy
The new municipality website aims to create the "Citizen's Digital Home", built around the needs of the citizen. The municipality website will...