User-Centric Services Repository

What are the best examples of user-centric public services in European cities and regions?

How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.

Add your user-centric service

Displaying 1 - 12 of 12 services (filtered) - Clear filters

Interactive map showing all wishes collected from citizens in the district of Reyeroord West.

Redesigning public space together: Rotterdam Aan De Slag platform (RADS), with app and interactive map

Rotterdam

Netherlands

In the coming years, the Reyeroord district in Rotterdam will be made future-proof with the construction of a heat network (which will phase...

Photo of two public servants working in public space. Meanwhile holding out a phone with the Meld'R app showing on the screen.

MeldR: a user-friendly way to report problems in the Rotterdam public space

Rotterdam

Netherlands

Meld’R makes it easy and intuitive for Rotterdam citizens to report various issues in the public space. Whether it’s about litter,...

Voluntariado Digital (Digital Volunteering)

Madrid

Spain

Digital inclusion and cohesion is a priority in the digital transformation strategy ...

Landing page to the e-bikes & cargo-bikes bonus campaign

Portal for the e-bikes bonus campaign

Bologna

Italy

The City of Bologna new incentive (bonus) campaign for the purchase of electric bikes and cargo bikes started on 13 Sept. 2022.

Any resident in the City...

MijnRotterdam (MyRotterdam)

Rotterdam

Netherlands

"What's going on ... in my neighbourhood?"(Ghostbusters)

MijnRotterdam is the digital neighbourhood meeting place where...

Madrid Móvil (Madrid Mobile)

Madrid

Spain

Madrid Móvil is the commitment of Madrid City Council to bring the citizen closer and facilitate the use and access to municipal services and interaction with the Administration...

Madrid Mobility 360

Madrid

Spain

Madrid Mobility 360 offers a unique fully functional MaaS (Mobility as a Service) solution, including booking, unlocking and payments. Madrid Mobility 360 is an innovative...

Madrid Te Acompaña (Madrid is with You)

Madrid

Spain

Madrid Te Acompaña (Madrid is with You) (MTA), is a social project of Madrid City Council. It is aimed at all people over 65 years of age registered in the city of Madrid...