Benchmarking Dashboard BETA | UserCentriCities

Nuovo Circondario Imolese

Enablers

1.1 - Skills

Does the local authority have internally any position such as service designers OR user researchers OR user experience experts?	No
Has the local authority provided training on service design or user research to its employees in the last three years?	No
Has the local authority provided training on ICT to its employees in the last three years? Evidence: 60 employees had training about applications (accounting, public contracts, social services, etc.). 400 employees had training about online security	Yes
Has the local authority provided training on ICT to citizens in the last three years? Evidence: Number of citizen involved in ICT training in the last three years: 255 (Pane & Internet project: https://www.paneeinternet.it)	Yes

1.2 - Strategies

Does the local authority have a digital strategy less than three years old? Evidence: "The 7th of december 2021 the new Local Digital Agenda has been approved. More details: digital local agenda website: https://www.nuovocircondarioimolese.it/argomenti/agenda-digitale-locale ; Local digital agenda: https://www.nuovocircondarioimolese.it/argomenti/agenda-digitale-locale/progetto"	Yes
Does the local authority have a position of Chief Digital Officer or equivalent? Evidence: Nuovo Circondario Imolese (and all its Municipalities) has an officer for Digital transition: https://www.indicepa.gov.it/ipa-portale/consultazione/responsabile-transizione-digitale/ricerca-responsabile-transizione-digitale/scheda-unita-organizzativa/ANFBFN	Yes
Does the local authority have formal service standard (like for instance the UK Government Digital Service standards)?	No
Does the local authority have design guidelines valid across departments, including for instance standards or protocols for simple language?	No
Does the local authority have in place formal methods to monitor and enforce such service standards and design guidelines?	No
Are service design or user experience mentioned in digital strategy or some other strategy level document?	No

1.3 - Ecosystem

Does the local authority provide APIs to other administrations and to private companies?	NA
Does the local authority use standardised services modules, provided at national or European level (e.g. CEF building blocks, national payment service or eID)? Evidence: All online services developed by Nuovo Circondario Imolese (and its Municipalities) that need authentication are integrated with Italian eID	Yes
Has the local authority carried out within the last two years innovative forms of procurement, such as pre-commercial procurement, hackathons, other forms of collaboration with SMEs and startups?	No

User-Centricity Performance

2.1 - Co-creation

Does the local authority habitually (as standard practice on every new digital service) use service co-design / user research sessions in developing its services before their launch?	No
Does the local authority habitually carry out users' research sessions on a regular basis (at least once a year) AFTER the launch of a service?	No
Does the local authority habitually use specific service co-design / user research sessions with disadvantaged communities (e.g. minorities, elderly, disabled people, etc.)?	No
Does the local authority habitually use web analytics and other service data to improve digital services (e.g. completion rates and most frequent errors)?	No
Does the local authority habitually plan for releasing regular (at least once a year) new releases for existing digital services (not including technical updates automatically provided by software provider)?	No

2.2 - Supply of online services

Does the local authority provide the majority of services fully online (out of total services provided that could potentially be digitalised)? Evidence: 83% of services offered by Nuovo Circondario Imolese are digitalized and are available online See Bologna province https://digitale.regione.emilia-romagna.it/notizie/archivio/2023/marzo/report-servizi-online-2022.pdf/@@download/file/Report-SERVIZI%20ONLINE%202022.pdf	Yes
Does the local authority have a dedicated app that is downloaded by more than 20% of the population?	No
Does the local authority offer at least one proactive service, where users are automatically signed up for a service based on the government-held data?	No
Has the local authority already fulfilled the requirements of the Single Digital Gateway (deadline end of 2022)? Evidence: The main action asked to public administrations in order to fulfill the Single Digital Gateway requirements, is to allow authentication to online services using eIDAS. Access to all online services deployed by Nuovo Circondario Imolese is possibile using SPID (Italian national eID), that is compliant with eIDAS requirement.	No
Does the local authority provide habitually to citizens the possibility to check online the progress status of the services they request?	No

2.3 - Useability

Does the local authority habitually carry out useability assessment of its online services, using standard tools such as System Useability Scale (SUS)?	No
Do all the websites or websites sections of the local authority have consistent design and look&feel? Evidence: Nuovo Circondario Imolese's websites is designed following italian guidelines for websites developement. All sections have a coherent look and feel. All pages have the same structure, header, footer and menu. Colour palette, font, and text sizes are coherent in all the website. Main links are identical (link to social networks, breadcrumbs, search, …) Some examples of sections and internal webpages with the same look & feel: https://www.nuovocircondarioimolese.it/ https://www.nuovocircondarioimolese.it/argomenti/agenda-digitale-locale/progetto https://www.nuovocircondarioimolese.it/amministrazione/aree-amministrative https://www.nuovocircondarioimolese.it/documenti-e-dati/elezioni-e-referendum/castel-del-rio	Yes
Does the local authority provide the possibility to citizens to have live audio/video interaction (such as videoconference or single telephone number)? Evidence: Nuovo Circondario Imolese provides a single telephone number. You can find this information in the footer of all webpages (eg in the homepage: https://www.nuovocircondarioimolese.it/ "Tel. 0542 603200"	Yes
Are the local authority web services in line with accessibility guidelines (WCAG)? Evidence: Nuovo Circondario Imolese's websites is designed following italian guidelines for websites developement: all pages are checked with Italian accessibility guidelines	Yes

2.4 - Security and privacy

Are the users able to use national eID, as a means of authentication for online services requiring authentication? Evidence: It is possibile to access all online services using SPID (Italian authentication service)	Yes
Has the local authority put in place measures to ensure citizens' control over the data held about them (such as seeing who has access to the data and for what reason, correcting data, etc.)?	No
Has the local authority in place documents on measures, practices or procedures on ICT security?	No

2.5 - Citizens redress and feedback mechanisms

Does the local authority provide online mechanisms for both citizens and businesses to complain and seek change to a decision?	No
Has the local authority put in place structured means for users to provide feedback?	No

2.6 - Interoperability

Does the local authority apply the once-only principle in its services, so that citizens are not required to submit documents already held by the administration?	No
Does the local authority encourage the use of standards in IT development and procurement?	No
Has the local authority policies in place to encourage the use of open source solutions?	No

Outcome

3.1 - Adoption

Considering only services that are available online, are the majority of transactions carried out online?

Evidence: "The following documents describe online service utilization and online service interactivity: • https://digitale.regione.emilia-romagna.it/dati-e-pubblicazioni/pubblicazioni/2021/02_report_bench_2020_usoservizionline.pdf/@@download/file/02_report_bench_2020_usoservizionline.pdf • https://digitale.regione.emilia-romagna.it/dati-e-pubblicazioni/pubblicazioni/2021/01_report_bench_2020_servizionline_indiceinterattivita.pdf/@@download/file/01_report_bench_2020_servizionline_indiceinterattivita%CC%80.pdf At the following URL you can access a gsheet file with details about the digitalisation of all Municipalities of Emilia-Romagna (including Ferrara). Among other data, there are details about utilisation of some online services. For example cell BA244: SUAP online is 55% for Nuovo Circondario Imolese. https://docs.google.com/spreadsheets/d/11V4k5VV5EaTQPxe2TGGzvmHBYYnfA1hP/edit#gid=1081577845 "

Yes

Does the local authority publish data on usage of online services (such as a dashboard with metrics on transactions) on a regular basis?

Yes

3.2 - Reduction of burden

Does the authority measure the average time saved by citizens when using an online service compared to the offline one?	No
Does the authority measure the amount of annual financial savings for the public administration?	No

3.3 - Satisfaction

Does the local authority measure the citizens’ level of satisfaction with regards to the services’ provision?	No
Is the share of satisfied users above 80%?	NA

Background Information

133777

Total population

517

Total number of employees in the city/region administration

24000000

Total annual budget (last year or average of the last three years)

Number of ICT specialists employed directly (full-time equivalent)

Number of ICT specialists employed indirectly (subcontracting/outsourcing)