What are the best examples of user-centric public services in European cities and regions?
How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.
Warsaw/Mazovia
-Poland
Warsaw 19115 City Contact Centre ( Warsaw 19115) is the first project on such a large scale in Poland and one of the biggest in Europe. The aim of this project is to facilitate interactions...
Brussels Capital Region
-Belgium
Citizens need a secure and simple way to access the growing number of digital applications of the public...
Jelgava
-Latvia
Today, environmental pollution is already commonplace, there are countries where it is difficult to find clean drinking water. In order to make this issue a little easier, Jelgava has created a...
Ghent
-Belgium
In a “life-eventscan” the city of Ghent examines its own services through the eyes of our citizens. We start from a broad perspective: instead of looking at a specific form or...
Ghent
-Belgium
The city of Ghent grants several services to its citizens, more specifically to citizens in a specific socio-...
Liepaja
-Latvia
The mobile app called "The City of Liepāja" was created to expand the opportunities for citizens to more conveniently convey information about improvements in the urban environment, as well as to...
Brussels Capital Region
-Belgium
Better understanding of who spent how much and why, makes political decisions more transparent.
Openbudget.brussels is a cadaster of public spending in the framework of public procurement...
Porto
-Portugal
Explore.Porto is an innovative product/service created to challenge citizens and visitors to...
Porto
-Portugal
Cartão Porto is a card that identifies its holder as a citizen of the city of Porto and allows them to enjoy a set of advantages and benefits in accessing the experiences...