What are the best examples of user-centric public services in European cities and regions?
How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.
Terrassa (Catalunya)
-Spain
The water supply in Terrassa has always been a public service, but managed by a private company. This changed in 2018, when direct management of the water supply service was implemented through a...
Madrid
-Spain
Digital inclusion and cohesion is a priority in the digital transformation strategy ...
Manlleu
-Spain
The waste collection system in Manlleu is door-to-door with a payment system based on PAYT. It's an innovative project because it incorporates...
Espoo
-Finland
EVaka is a client and information system used by the City of Espoo's Finnish-speaking and Swedish-speaking early childhood education units. The development of eVaka was started...
Espoo
-Finland
The Helmet web library (www.helmet.fi) is a joint e-library service provided by the city libraries of Espoo, Helsinki,...
Madrid
-Spain
Madrid Móvil is the commitment of Madrid City Council to bring the citizen closer and facilitate the use and access to municipal services and interaction with the Administration...
Madrid
-Spain
Madrid Mobility 360 offers a unique fully functional MaaS (Mobility as a Service) solution, including booking, unlocking and payments. Madrid Mobility 360 is an innovative...
Madrid
-Spain
Madrid Te Acompaña (Madrid is with You) (MTA), is a social project of Madrid City Council. It is aimed at all people over 65 years of age registered in the city of Madrid...
Espoo
-Finland
Kotikatuportaali, Home Street Portal is an online service developed by the public...
Espoo
-Finland
Espoo has launched the development of a new MyEspoo website. The site will provide easy access to the...