User-Centric Services Repository

What are the best examples of user-centric public services in European cities and regions?

How does user-centricity in local public services look like in practice?
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Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.

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Proactive service for University Grants Applications

Catalonia

The Beca Equitat (Equity Grant) is a type of university scholarship awarded annually by the Government of Catalonia and aims to help people with fewer economic resources to access university...

An effigy is represented in the center of the universe as a metaphor

FUE: personalised, proactive, digital services for businesses and professionals

Catalonia

Spain

Adopting a pioneering, wide-ranging vision, in 2011 the Generalitat de Catalunya introduced the first One Stop Shop (FUE) project with the aim of transforming companies’...

eVaka

Espoo

Finland

EVaka is a client and information system used by the City of Espoo's Finnish-speaking and Swedish-speaking early childhood education units. The development of eVaka was started...