What are the best examples of user-centric public services in European cities and regions?
How does user-centricity in local public services look like in practice?
Browse the repository to learn more and add your user-centric service (registration required).
Services added to the repository become automatically candidates for the UserCentriCities Awards, given each year by UserCentriCities. For more information on what services are eligible and how to enter yours, visit this page.
Brussels Capital Region
-Belgium
Citizens need a secure and simple way to access the growing number of digital applications of the public...
Sant Boi de Llobregat
-Spain
In the fight against the digital divide, many actions have been carried out in our city: training courses for different groups, informative and awareness talks or campaigns for the use of digital...
Helsinki
-Finland
Since 2021, Helsinki has offered pre-primary education allocation to parents proactively through text messages. Parents of kids of suitable age receive text message offering allocation in a nearby...
Brussels Capital Region
-Belgium
Better understanding of who spent how much and why, makes political decisions more transparent.
Openbudget.brussels is a cadaster of public spending in the framework of public procurement...